Customer Technology & Solutions Advisor (CTS)

RAFFLES; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global hospitality leader located in Munich is seeking a Customer Technology & Solutions Advisor to enhance digital integration across their hotel portfolio. The role involves managing IT projects, serving as a liaison for technology topics, and driving innovation to improve operational efficiency. Candidates should have a Bachelor's degree in Computer Science and over 5 years of IT experience, especially in hospitality. The position offers a hybrid working model and a comprehensive benefits package.

Leistungen

Hotel discounts worldwide

Annual performance bonus

Talent development opportunities

Qualifikationen

• 5+ years of experience in IT infrastructure, systems, or service delivery.
• Strong advantage with hospitality industry background.
• Familiar with project methodologies and IT best practices.

Aufgaben

• Act as the main technology liaison between hotels and partners.
• Oversee project lifecycle from budgeting to implementation.
• Advise hotels on technology adoption for operational efficiency.

Kenntnisse

IT infrastructure understanding

Project management

Cross-functional collaboration

Proactive problem-solving

Fluent in English

Ausbildung

Bachelor’s degree in Computer Science or related field

Jobbeschreibung

Overview

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

#WeAreHeartists

To discover the life that awaits you at Accor, visit https://careers.accor.com/

Responsibilities

We are looking for a Customer Technology & Solutions Advisor (CTS) to join our Hospitality Technology team in Munich. This position is aimed at strengthening Accor’s digital and technological integration across its hotel portfolio in the region.

The CTS Advisor will act as the main point of contact for IT and technology topics within their hotel portfolio, ensuring successful project delivery and full alignment with Accor IT strategies and standards.

• Act as the main technology liaison between hotels and internal/external partners.
• Oversee the entire project lifecycle — from budgeting and scheduling to implementation and evaluation.
• Manage and maintain the technical inventory across hotel portfolios, including IT infrastructure, systems, and partners.
• Coordinate technical deployments in collaboration with internal departments and local service providers.
• Advise hotels on innovative technology adoption and ways to enhance operational efficiency.
• Ensure alignment with global IT standards while driving continuous improvement initiatives.
• Provide strategic technical recommendations to support hotel development plans over a 1–3 year plan.

Qualifications

Our ideal profile would be:

• Bachelor’s degree in Computer Science, Hospitality Technology, or a related field.
• 5+ years of experience in IT infrastructure, systems, or service delivery.
• Hospitality industry background is a strong advantage.
• Solid understanding of IT infrastructure, operating systems, networks, and hotel tech.
• Familiar with project methodologies and IT best practices.
• Solution-oriented mindset with a proactive approach to overcoming challenges.
• Strong communicator, highly organized, and skilled in cross-functional collaboration.
• Fluent in English; additional regional language is a plus.

Additional Information

What’s in there for you?

• Unique opportunity to develop your career with worldwide Augmented Hospitality leaders.
• Package of benefits and perks of working for Accor, including discounts for hotels worldwide, annual bonus based on your own performances, and much more!
• Work in a multi-national team.
• Hybrid way of working (2 days in the office + 3 days at home).
• Talent development opportunities.
• Corporate Social Responsibility activities.

If this role speaks to your ambitions, take the next step in your journey and apply today! #WeAreHeartists