Customer Support Team Lead Spanish

TravelPerk; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading SaaS business travel platform seeks a Team Leader for the Account Management team focusing on the DACH market. This role involves managing Account Managers to enhance client retention and growth by adding value to current services while implementing innovative solutions. Ideal candidates will possess strong leadership skills, commercial aptitude, and fluency in German and English.

Qualifikationen

• 2-3 years experience in a Sales Management position, preferably in Account Management.
• Previous experience as an Account Manager with customer management platforms.
• Strong commercial aptitude and Excel skills.

Aufgaben

• Lead the team to retain and grow existing customers.
• Implement AI and automation solutions to enhance processes.
• Coordinate onboarding and training of new Account Managers.

Kenntnisse

Commercial aptitude

Team leadership

Client management

Fluency in German

Fluency in English

Excel proficiency

Tools

Salesforce

Jobbeschreibung

About Us

TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.

Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North America. Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

We are looking for a Team Leader to join the Account Management team focused on the DACH market. As Team Leader, you will manage a team of Account Managers, helping them to expand each client by adding value to their current service offering. You will have a strong focus on People and Performance Management.

Responsibilities:

• Lead and help the team to retain and grow existing TravelPerk customers.
• Identify, evaluate, and implement AI and automation solutions to streamline account management processes, improve efficiency, and enhance client experience.
• Coordinate the onboarding and training of new AMs.

Minimum Requirements:

• 2-3 years experience in a Sales Management position, preferably Account Management.
• Previous experience as an Account Manager, preferably with experience utilizing customer management platform (e.g., Salesforce).
• Strong commercial aptitude.
• Excel savvy.
• Fluent in written and spoken German & English.