Customer Support Specialist German Speaker

Cross Border Talents; Köln; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An international customer service company is hiring motivated individuals to join their on-site team in Lisbon. This full-time position offers a relocation package and the opportunity to support customers in a dynamic environment. Responsibilities include assisting customers in German and resolving inquiries. Ideal candidates are fluent in German (C2) and have basic English (B2).

Leistungen

Relocation package

Daily meal allowance

Monthly transport support

Health insurance from day 1

Qualifikationen

• Fluent in German (C2 level) and competent in English (B2 level).
• Able to handle inquiries via phone, email, and chat.
• Experience in customer service is preferred.

Aufgaben

• Assist customers via phone, email, and chat in German.
• Handle inquiries with professionalism and empathy.
• Resolve issues and guide users with provided solutions.
• Work with internal teams to ensure a smooth customer experience.

Kenntnisse

Strong communication skills

Professionalism

Empathy

Problem-solving

Jobbeschreibung

On-site in Lisbon (Relocation Package Included)

Are you ready for your next career step under the Portuguese sun?
We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon. This full-time opportunity comes with a relocation package included, making your transition smooth and supported from day one.

In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in German

• Handle inquiries with professionalism and empathy

• Resolve issues and guide users with provided solutions

• Work with internal teams to ensure a smooth customer experience

Language Requirements

• German: C2

• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)

• 08:00 AM 06:00 PM (Portuguese time)

• Days off: Sunday + 1 rotational day per week

What We Offer

• Relocation Package (for candidates moving from outside Portugal):

  • Flight reimbursement up to 400 after 6 months of employment (economy class)

  • Room in a shared apartment for up to 12 months (rent 280/month, all bills included and directly deducted from salary)

• Daily meal allowance provided to support your lunch expenses

• Monthly transport support to make your commute easier

• Health Insurance: Available from day 1 (with a small monthly contribution); fully covered after 6 months of employment

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!