Customer Support Specialist - German Speaker

TN Germany; Berlin; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Support Specialist fluent in German to join their team in Berlin. In this pivotal role, you will ensure customer satisfaction by providing prompt and efficient support through various channels, including email, live chat, and phone. Your expertise in cryptocurrency and blockchain technology will empower you to address customer inquiries effectively and resolve issues with professionalism. This dynamic and innovative firm values its employees and offers competitive salaries, career growth opportunities, and a vibrant work culture. If you're passionate about customer service and the digital asset space, this is your chance to make a significant impact.

Qualifikationen

• 1-2 years in customer service, preferably in crypto or tech.
• Strong understanding of cryptocurrencies and blockchain technology.

Aufgaben

• Respond to customer inquiries via phone, email, and chat.
• Identify and resolve customer complaints related to transactions.
• Maintain detailed records of customer interactions.

Kenntnisse

Customer Service Experience

Cryptocurrency Knowledge

Communication Skills

Problem-Solving Skills

Organizational Skills

Tools

Customer Support Software

Jobbeschreibung

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Customer Support Specialist - German Speaker, Berlin

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Client:

Location:

Berlin, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

44431ee7e3a6

Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

Job Summary:

As a Customer Support Representative - German Speaker, you will play a crucial role in ensuring the satisfaction of our customers. You will be responsible for providing prompt and efficient support to our clients through various communication channels, including email, live chat, and phone. Your primary objective will be to assist customers with their inquiries, resolve any issues they may have, and maintain a high level of customer satisfaction.

Key Responsibilities:

• Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, maintaining a positive and professional attitude.
• Issue Resolution: Identify and resolve customer complaints or issues related to transactions, account access, and product features.
• Product Knowledge: Develop an in-depth understanding of our cryptocurrency products and services to provide accurate information and assistance.
• Documentation: Maintain detailed records of customer interactions, transactions, and feedback to improve service quality.
• Collaboration: Work closely with other departments (e.g., technical support, compliance) to resolve complex issues and enhance customer experience.
• Market Awareness: Stay informed about cryptocurrency trends and updates to better assist customers.
• Compliance Support: Assist customers with KYC (Know Your Customer) processes and ensure adherence to regulatory requirements.

Qualifications:

• Experience: Minimum of 1-2 years in customer service, preferably in the crypto or tech industry.
• Knowledge: Strong understanding of cryptocurrencies and blockchain technology.
• Communication Skills: Excellent verbal and written communication skills in English and Uzbek are required.
• Problem-Solving Skills: Ability to handle challenging interactions with empathy and professionalism.
• Technical Skills: Familiarity with customer support software.
• Organizational Skills: Strong ability to prioritize tasks and manage time effectively.

Why Work for Us:

At Bitunix, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits, opportunities for career growth and development, and a dynamic and innovative culture. By joining our team, you will have the opportunity to be a part of a rapidly growing company in the exciting and ever-evolving world of digital assets.

If you are a highly motivated and experienced Customer Support Representative, we would love to hear from you. Apply now and become a part of our dynamic and innovative team!