Customer Support Specialist - German - Remote in Greece

Dila Recruitment; München; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Dila Recruitment is looking for a Customer Support representative to join their international team. In this full-time position, you'll handle inquiries about various products, troubleshoot issues, and ensure customer satisfaction. Relocation support is offered, along with competitive salary and extensive training opportunities. Join us for professional growth in a vibrant working environment.

Leistungen

Relocation support

Health care benefits

Full training by certified instructors

Free online Greek language courses

Great working environment with relaxing break areas

Qualifikationen

• Excellent writing and verbal communication skills in German and English.
• Experience in customer support or technical support roles appreciated.

Aufgaben

• Handling incoming phone calls, messages, and emails from customers.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Maintaining high customer satisfaction through professional communication.

Kenntnisse

Communication skills

Technical troubleshooting

Attention to detail

Jobbeschreibung

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Support

Location : Greece

Employment type : Full-time

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English .
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer :

• Relocation support : Flights, accommodation & housing assistance—all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.