Customer Support Specialist - German - Remote in Greece

Dila Recruitment; Berlin; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Customer Support professional to provide assistance on products such as vacuum cleaners and air purifiers. The role requires excellent communication skills in German and English, with a focus on maintaining customer satisfaction and troubleshooting issues. This full-time remote position offers relocation support and competitive benefits.

Leistungen

Relocation support: Flights and accommodation

Competitive salary plus bonuses

Health care benefits

Full training by certified instructors

Opportunities for professional growth

Free online Greek language courses

Great working environment

Qualifikationen

• Experience in customer support or technical support roles is preferred.

Aufgaben

• Handle incoming phone calls, messages, and emails from customers.
• Provide information and assistance on various products.
• Troubleshoot technical issues and offer solutions.
• Process warranty claims, repairs, and replacements.
• Maintain high customer satisfaction through communication.

Kenntnisse

Excellent writing and verbal communication skills in German

Excellent writing and verbal communication skills in English

Attention to detail

Technical troubleshooting

Problem-solving skills

Ability to handle customer concerns professionally

Jobbeschreibung

Position : Customer Support

Work model : Remote

Location : Greece

Employment type : Full-time

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles is preferred.

What We Offer :

• Relocation support: Flights, accommodation, & housing assistance at no cost to you.
• Competitive monthly salary plus 2 additional salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Opportunities for professional growth and development.
• Participation in special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises with a great working environment and relaxing break areas.

Key Skills : Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : Years

Vacancy : 1