Customer Support Specialist (German)

Cross Border Talents; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An international e-commerce support provider is seeking a Customer Service Specialist to deliver excellent support to German-speaking customers in Lisbon. You will work on-site with rotating shifts, providing assistance through various channels. Candidates must have German at C2 level and English at B2 level, along with strong communication skills. This role offers great perks including relocation support, accommodation, and health insurance.

Leistungen

Welcome bonus of 3000 euro

Meal allowance of 7.23 euro per day

Transport allowance of 20 euro per month

Health insurance from day one

Flight reimbursement up to 400 euro

Accommodation in a shared apartment for 280 euro/month

Qualifikationen

• Fluent in German at C2 level.
• Fluent in English at B2 level.
• Capable of working on-site in Lisbon.

Aufgaben

• Provide customer support in German via phone, chat, and email.
• Handle customer inquiries with professionalism and empathy.
• Troubleshoot issues and solve problems efficiently.
• Ensure customer satisfaction with every interaction.

Kenntnisse

German at C2 level

English at B2 level

Great communication skills

Jobbeschreibung

Lisbon, Portugal | Full-Time | On-site

Are you ready to put your German at C2 level and English at B2 level skills to work all while enjoying the sunny vibes of Lisbon? Were on the hunt for motivated and solution-driven Customer Service Specialists to join a buzzing e-commerce support team right in the heart of this vibrant city.

Your mission, should you choose to accept it :

Work on-site with rotating shifts, delivering top-notch support to German-speaking customers in a fast-paced, exciting e-commerce world.

Your schedule :

• Monday to Sunday
• 07 : 00 -23 : 00 (rotating shifts, so you get variety!)
• 2 rotating days off each week (because rest matters)
• And hey, maybe one day 24 / 7 shifts but well keep you posted!

What's in it for you?

A welcome bonus of 3000 euro (hello, extra cash!)

Meal allowance of 7.23 euro per day because good food = good mood

Transport allowance of 20 euro per month to keep you moving

Health insurance from day one (small monthly contribution, then its free after 6 months we've got you covered!)

Relocation support :

Flight reimbursement up to 400 euro after 6 months because your journey matters!

Accommodation in a shared apartment for up to 12 months only 280 euro / month with all bills included (deducted directly from your salary) so you can settle in stress-free.

What you'll be doing :

Providing awesome customer support in German via phone, chat, and email

Handling every question with professionalism and a dash of empathy

Troubleshooting like a pro and solving problems fast

Making sure every customer walks away happy because youre that good!

What we're looking for :

German at C2 level

English at B2 level

Ready and able to work on-site in Lisbon

Great communication skills and a lets get it done attitude

If youre ready to dive into the fast-paced world of e-commerce and live your best life in Lisbon, hit apply now your next great adventure is waiting!