Customer Support Specialist (German)

Cross Border Talents; Heidelberg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading e-commerce support company is seeking a motivated Customer Service Specialist to join their team in Lisbon. The role involves providing excellent support to German-speaking customers and requires fluency in German at C2 level and English at B2 level. The position offers appealing benefits including a welcome bonus, meal and transport allowances, and health insurance from day one.

Leistungen

Welcome bonus of 3000 euro

Meal allowance of 7.23 euro per day

Transport allowance of 20 euro per month

Health insurance from day one

Flight reimbursement up to 400 euro after 6 months

Accommodation in a shared apartment for 280 euro/month

Qualifikationen

• C2 level proficiency in German is required.
• B2 level proficiency in English is needed.
• Ability to work on-site in Lisbon.

Aufgaben

• Providing awesome customer support in German via phone, chat, and email.
• Troubleshooting and solving problems quickly.
• Ensuring customer satisfaction with each interaction.

Kenntnisse

German at C2 level

English at B2 level

Great communication skills

Jobbeschreibung

Lisbon, Portugal | Full-Time | On-site

Are you ready to put your German at C2 level and English at B2 level skills to work all while enjoying the sunny vibes of Lisbon? Were on the hunt for motivated and solution-driven Customer Service Specialists to join a buzzing e-commerce support team right in the heart of this vibrant city.

Your mission, should you choose to accept it:
Work on-site with rotating shifts, delivering top-notch support to German-speaking customers in a fast-paced, exciting e-commerce world.

Your schedule:

• Monday to Sunday
• 07:00 - 23:00 (rotating shifts, so you get variety!)
• 2 rotating days off each week (because rest matters)
• And hey, maybe one day 24/7 shifts but well keep you posted!

What's in it for you?

• A welcome bonus of 3000 euro (hello, extra cash!)
• Meal allowance of 7.23 euro per day because good food = good mood
• Transport allowance of 20 euro per month to keep you moving
• Health insurance from day one (small monthly contribution, then its free after 6 months we've got you covered!)
• Relocation support:
  • Flight reimbursement up to 400 euro after 6 months because your journey matters!
  • Accommodation in a shared apartment for up to 12 months only 280 euro/month with all bills included (deducted directly from your salary) so you can settle in stress-free.

What you'll be doing:

• Providing awesome customer support in German via phone, chat, and email
• Handling every question with professionalism and a dash of empathy
• Troubleshooting like a pro and solving problems fast
• Making sure every customer walks away happy because youre that good!

What we're looking for:

• German at C2 level
• English at B2 level
• Ready and able to work on-site in Lisbon
• Great communication skills and a lets get it done attitude

If youre ready to dive into the fast-paced world of e-commerce and live your best life in Lisbon, hit apply now your next great adventure is waiting