Customer Support Specialist (f/m/d) part-time (18-20 hours / week)

What we are looking for

We are looking for a highly communicative and dedicated Customer Support Specialist (f/m/d) part-time for 18-20 hours per week for one year, with the possibility of extension.

What you bring to the table

• Completed vocational training and initial work experience in customer service
• A talent for communication, finding the right words in every situation, and acting with empathy, patience, and friendliness
• Ability to translate a customer’s issue into tech language
• An affinity for databases, complex system landscapes, and mobile applications
• Ability to work independently on new topics and enjoy sharing knowledge in a team
• Team player with high social skills, reliable to colleagues
• Fluency in both English and German
• Flexibility to work on support emails during limited weekends and public holidays by arrangement
• Basic Yoga knowledge in theory and practice
• Based in Germany, with the ability to come to the Hamburg office for regular team days

You will

• Answer English-language customer inquiries in our customer support tool (Zendesk) thoroughly and appropriately
• Be responsible for our English FAQs
• Support team members in answering German-language customer inquiries in Zendesk
• Help ensure that our customers are happy with our product, working closely with the support team and developers to identify and solve technical errors
• Evaluate statistics, report current developments, and obtain commitment to implement your suggestions for improvement

What you get

Our Customer Support team works Mondays through Fridays and the occasional weekend emergency service hours. You can pick your days in general, but Fridays are mandatory work days. We are a small, friendly, and supportive team working in a hybrid model, both remote and at the Hamburg office.

• Ambitious entrepreneurship in an exciting and future-relevant thematic environment
• A great, growing product with happy customers
• Collaboration in a professional, international, and humorous team full of yogis and non-yogis
• Independence, self-determination, and freedom, paired with a secure framework to regularly improve, be creative, and create new things
• An agile and motivated team that welcomes you with open arms
• Regular team events and your own access to the YogaEasy portal
• Trust-based working hours and flexible working