Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Velenosi&Meredith; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An international customer service company in Sofia is seeking a Customer Support Specialist fluent in Dutch and English. You'll assist users with account management and product-related questions. This on-site role offers a structured training program and professional growth opportunities in a multicultural environment. Ideal candidates are passionate about customer service and can deliver excellence while meeting KPIs.

Leistungen

Paid training

Continuous development

Relocation support

Qualifikationen

• Passionate about helping people.
• Ability to work in a fast-paced, multicultural environment.
• Experience with customer inquiries management.

Aufgaben

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and resolve customer issues efficiently.
• Document interactions using internal systems.

Kenntnisse

Fluent in Dutch (C2)

Fluent in English (B2+)

Customer service skills

Jobbeschreibung

We\'re Hiring: Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Are you fluent in Dutch and English and passionate about helping people? Join our team in Sofia as a Customer Support Specialist, where you\'ll assist users of a global brand and ensure an outstanding service experience in a fast-paced, multicultural environment.

In this on-site role, you\'ll handle customer inquiries via phone, email, and chat, providing timely and professional support on a variety of topics such as account issues, product information, and troubleshooting.

Location: Sofia, Bulgaria (On-site) Languages: Dutch (C2) & English (B2+) Role Type: Full-time Schedule: Monday-Friday, 10:00-19:00 Training: 3 weeks, on-site Relocation Support Provided EU Passport Required

What You\'ll Do

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information and resolve customer issues efficiently
• Support users with account management, orders, or product-related questions
• Document interactions using internal systems and tools
• Escalate complex cases when necessary
• Deliver service excellence while meeting performance KPIs

Why Join Us

• Be part of a respected international customer service team
• Grow professionally in a structured and supportive environment
• Receive paid training and continuous development
• Work in a modern office in Sofia with relocation support
• Join a mission-driven company focused on quality service and innovation

Start your journey with us and make every customer interaction count!

Contact: [e-mail]