Customer Support Specialist (all genders)

Stark; München; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

STARK seeks a customer operations specialist to manage end-to-end order processing, from data entry in the ERP to on-time delivery. You will coordinate with sales, logistics, and warehouse teams to maintain high service levels.

The role requires 2+ years in internal sales or order management, strong communication, and fluency in German and English to serve national and international clients.

Qualifikationen

• 2+ years of experience in internal sales, order management, or customer service.
• Strong communication and service mindset required.
• Fluent German and English in business context.

Aufgaben

• Enter, review, and process incoming customer orders in the ERP system.
• Monitor order fulfillment and coordinate with warehouse and logistics teams.
• Provide proactive customer service for domestic and international clients.
• Handle claims and credit notes in a timely manner.
• Ensure compliance with Incoterms and contractual delivery conditions.

Kenntnisse

Customer service

Communication

Independent work

Reliability

International clients

Ausbildung

Commercial training / apprenticeship

Tools

SAP SD

Microsoft Dynamics

Jobbeschreibung

STARK is a new kind of defence technology company revolutionizing the way autonomous systems are deployed across multiple domains. We design, develop and manufacture high performance unmanned systems that are software-defined, mass-scalable, and cost effective. This provides our operators with a decisive edge in highly contested environments. We’re focused on delivering deployable, high-performance systems—not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe—today.

You will join the Customer Operations Team, serving as the vital link between customers, the Sales department, and Logistics to ensure smooth operational workflows and deliver top-tier customer service.

Drive seamless end-to-end order processing—from entering order data into the ERP system to final product delivery—while ensuring high customer satisfaction and maintaining precise logistics standards.

• Sales Order Creation & Validation: Independently enter, review, and process incoming customer orders in the ERP system.

• Order Fulfillment Monitoring: Oversee the entire order lifecycle within the ERP system in close coordination with warehouse and logistics teams.

• Customer Service & Communication: Proactively support domestic and international clients regarding delivery schedules, order modifications, and commercial inquiries.

• Claims & Credit Note Management: Handle customer complaints, coordinate issue resolution with cross-functional teams, and issue credit notes.

• Trade Terms & Logistics Compliance: Apply appropriate Incoterms and ensure adherence to contractual delivery conditions throughout execution.

• Education: Completed commercial training or apprenticeship (e.g., in industrial trade, wholesale, or foreign trade) or an equivalent qualification.

• Experience: 2+ years of relevant experience in internal sales, order management, or customer service.

• Technical & Domain Expertise: Practical experience with ERP systems (e.g., SAP SD, Microsoft Dynamics) and a solid understanding of Incoterms.

• Key Competencies: Strong communication skills, a service-oriented mindset, reliability, and the ability to work independently.

• Languages: Business fluency in German and English (both written and spoken) to support national and international clients.