Customer Support Representative (Poland, East Cluster)

tesa SE; Norderstedt, Hamburg; Hybrid; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading company in the international market is seeking a dynamic Customer Support Representative to join their East Cluster team. In this role, you will manage customer orders and queries while collaborating with teams across Europe. Ideal candidates will have strong communication skills, a completed degree in Business Administration or Supply Chain Management, and relevant experience in customer service. The position offers a hybrid work model and a fixed-term contract until September 2026, with potential for extension.

Qualifikationen

• B2 level or higher in written and spoken English.
• 2+ years of relevant professional experience.
• Experience in customer service roles preferred.

Aufgaben

• Handle orders, returns, inquiries, and complaints.
• Manage order fulfillment activities and maintain service levels.
• Work closely with cross-functional teams for order processing.

Kenntnisse

Customer-oriented communication

Problem-solving skills

Flexibility

Digital affinity

Ausbildung

Completed university degree in Business Administration or SCM

Tools

SAP

MS Dynamics

Jobbeschreibung

Customer Support Representative (Poland, East Cluster)

Are you a young professional eager to gain valuable experience in an international company? Join our dynamic team as a Customer Support Representative for Cluster East. As the Customer Support Representative, you will be the primary point of contact for our customers, handling orders, returns management, inquiries, and complaint resolution. You will learn to conduct complex export transactions with the support of our international business operation team across Europe. We are looking for a proactive colleague open to working in a hybrid work model: 60% of the time from our office in Poznań and 40% remotely from home. You should have the curiosity to learn, a customer-focused approach, and the drive to find more efficient ways of working. We offer a fixed-term contract until the end of September 2026, with the potential for future extension, although this is not guaranteed.

Key responsibilities:

Manage order to fulfillment activities in line with service levels tailored to Customer segments

Handle both digital and manual order processing, backorder management and creation of credit/debit notes

Address and follow up on Customer claim efficiently

Process general inquiries via phone and email, covering company information, product details, pricing and delivery status

Oversee the SAP order to fulfillment pipeline on a daily basis

Work closely with cross-functional teams, including supply chain and finance, to ensure smooth order processing and timely delivery

Actively generate and implement ideas for internal proces improvements and customer satisfaction

Completed university degree in the field of Business Administration, Supply Chain Management (SCM)

Good written and spoken English skills (B2 level or higher) and native or fluent Polish

One or more local languages required in the assigned geography is an advantage

2+ years of relevant professional experience in an international, matrix-organized company

Experience in Customer Service/other direct customer facing roles is a plus

Ideally good SAP skills including EDI as well as CRM (MS Dynamics)

Strong service and excellent customer-oriented communication and problem-solving skills

Enjoying a variety of administrative tasks

Flexible, self-organized and able to work under pressure

Team player with a reliable and structured working style

High digital affinity and passion to working with digitized systems and processes

Do you think tesa ?

Please follow the below link to submit your resume and other required information.