Customer Support Representative (f/m/d) - Russian speaking

Travian Games GmbH; München; Hybrid; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen im Gaming-Sektor sucht einen leidenschaftlichen Kundenservicemitarbeiter, der Spieler bei technischen Herausforderungen unterstützt. In dieser Rolle sind Sie der erste Ansprechpartner für Spieler und helfen, Probleme schnell und effizient zu lösen. Mit einem Fokus auf exzellenten Kundenservice und einer proaktiven Denkweise tragen Sie zur Verbesserung des Spielerlebnisses bei. Das Unternehmen bietet eine hybride Arbeitskultur, flexible Arbeitszeiten und zahlreiche Vorteile, um Ihre berufliche Entwicklung zu fördern. Wenn Sie ein Gamer sind und gerne anderen helfen, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Flexible Arbeitszeiten

30 Tage Urlaub

Moderne Büros

Kostenlose Parkplätze

Gesundheits- und Fitnessnetzwerk

Sprache-Lernplattform

Snacks und Obst

Pizza-Montage

Regelmäßige Firmenfeiern

Qualifikationen

• Erfahrung im Kundenservice oder in einer ähnlichen Rolle ist von Vorteil.
• Fließende Sprachkenntnisse in Russisch und Englisch sind erforderlich.

Aufgaben

• Erstkontakt für Spieler, Unterstützung bei technischen Problemen und Anfragen.
• Identifizierung und Eskalation von technischen oder spielbezogenen Problemen.

Kenntnisse

Kundenservice

Problemlösungsfähigkeiten

Technische Fähigkeiten

Kommunikationsfähigkeiten

Empathie

Organisationsfähigkeiten

Multitasking

Proaktive Denkweise

Fließend in Russisch

Fließend in Englisch

Gute Deutschkenntnisse

Gute Polnischkenntnisse

Tools

Ticket-System

Jobbeschreibung

Our Customer Support Team plays a crucial role in ensuring players have the best possible experience — whether they need assistance with game mechanics, troubleshooting technical issues, or resolving payment concerns. We believe that exceptional player support is key to maintaining a thriving and dedicated player base.

Your Skills

We’re looking for a proactive problem-solver (f/m/d) with a passion for games and strong customer service skills.

• Experience in Customer Support: Previous experience in a support role, ticket system, or community engagement is a plus.
• Fluent in Russian & English: Strong written and verbal communication skills. Very good Polish and German is a plus.
• Passion for Gaming: You have a strong understanding of game mechanics and are familiar with gaming culture.
• Technical Aptitude: Ability to troubleshoot basic issues and assist players in solving common game-related and technical problems.
• Strong Communication & Empathy: A customer-first mindset, capable of handling inquiries clearly, patiently, and efficiently.
• Organizational & Multitasking Skills: Ability to handle multiple player inquiries at once while maintaining attention to detail.
• Proactive & Solutions-Oriented: You take initiative and actively seek ways to improve the player experience.

Your Quest

As a Customer Support Representative (f/m/d), you will be the first point of contact for our players, ensuring that every interaction strengthens their connection to the game. You will assist with technical issues, provide solutions, and escalate recurring problems to improve overall game quality.

• Player Support: Provide exceptional customer service, helping players resolve in-game, account, and technical issues via a ticket system.
• Problem-Solving & Troubleshooting: Guide players through technical troubleshooting steps and offer clear solutions.
• Bug Reporting & Escalation: Identify, document, and escalate recurring technical or gameplay-related issues to internal teams to drive improvements.
• Knowledge Management: Keep internal support resources up to date, ensuring both you and your teammates have accurate solutions at hand.
• Player Feedback & Game Improvements: Gather and report player insights to the relevant teams to enhance game performance and satisfaction.

What we offer

• Interesting tasks & exciting projects within a value-based working environment with a focus on knowledge-sharing and an impact on your work.
• Organized in-house and external trainings to develop yourself personally and professionally.
• A modern and attractive office in Munich with fruits, snacks, and events like pizza Mondays and regular company parties.
• Hybrid work culture with a mixture of in-office (some days per week) and remote work.
• Flexible working hours and 30 days of vacation per calendar year.
• Free parking and short walking distance to public transportation.
• Choose between a wellness and fitness network with over 6000 partners in Germany, Deutschlandticket, or an online platform for language learning.
• Select either Windows or Mac, ensuring you have the best tools to excel in your work.

Now it's time to apply!

If you love working in Customer Support and you are a gamer, this could be the role for you.