Customer Support Representative (f / m / d)

Perspective Software GmbH; Berlin; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A digital marketing software company is looking for a Customer Support Representative to support over 6,000 customers. The ideal candidate will possess excellent German communication skills and have experience in software customer support. This role offers remote work and emphasizes personal growth. Responsibilities include triaging customer requests and solving technical issues.

Leistungen

Remote work freedom

Best equipment provided

Team events

Personal & professional growth opportunities

Qualifikationen

• 2+ years experience in customer support roles.
• Strong problem-solving skills aimed at high satisfaction.
• Advantageous to have technical background or tech support experience.

Aufgaben

• Triaging, answering, and solving customer requests.
• Investigating and troubleshooting issues with internal stakeholders.
• Hosting and participating in calls with customers.

Kenntnisse

Excellent communication skills in German

Fluent in English

Drive to learn and grow

Technical knowledge of marketing tools

Passion for online marketing

Tools

Facebook Ads

Google Analytics

Zapier

Jobbeschreibung

About the role

As a Customer Support Representative, together with your team, you'll support our more than 6.000 customers to grow with Perspective. With empathy and technical understanding, you'll meet our customers in a solution-oriented manner in order to assist them to master the challenges they face in building their company. You act proactively to continuously increase customer benefits and thus accelerate our customers growth. This is a German speaking role. Furthermore, you must be based in Europe.

Tasks

• You will triage, answer & solve incoming customer requests
• You will investigate, troubleshoot and coordinate problems & issues with internal stakeholders to find their cause
• You will become an expert at edge use cases, technical details of new features and integrations to / interfaces with third party providers
• You will continuously enhance and improve our customer support quality & structures
• You take responsibility for own projects and ensure it is completed within a quarter to improve support service
• You will host and participate in calls with our customers

Requirements

• You have excellent communication skills in German (native-level proficiency) and English (fluent)
• You have at least 2 years of experience in customer support roles of software companies
• You have a strong drive to learn, grow and solve customer problems with a high satisfaction rate
• You have a strong passion for online marketing and value high quality design
• It’s a great advantage if you have technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media
• Not a requirement, but an advantage if you have a technical background or experience in tech support

Benefits

• Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.
• Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort, we can create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it.
• Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is “Keep Growing” which we portray in everything we do.
• Best Equipment & Remote Budget | Our company is build on the USP of quality and we want to keep it that way. To keep up the quality, we only provide the best equipment to our team : For example, every new team member receives an Apple MacBook Pro for their work and a monthly remote working budget.
• Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective we focus deeply on team building by hosting various team events throughout the year. We understand the need of interaction face-to-face and strongly encourage it.
• Cordial & passionate team | Last, but not least, we are the most cordial team you can imagine. We love working together, respect each other and always value each others opinions. We care deeply about our team members and are always down for a good virtual after work hangout.

If you think this job is the right job for you, even though you do not perfectly match the profile, we would still love to hear from you.

We envision a world in which every company is build on good intentions. Today we are changing the world combining our software & the new way of marketing.