Customer Support Representative/Agent - German Speaking (m/w/x)

Grover; Berlin; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Grover is seeking a Customer Support Representative to join their Customer Experience team in Berlin. This role involves engaging with customers, solving issues, and educating them on product features. Enjoy the flexibility of a hybrid working model and numerous benefits aimed at supporting your health and well-being.

Leistungen

Hybrid model (3 days per week at HQ)

BVG monthly discount

Mental health support

Physical health support

Annual learning budget of 750€

Exclusive Grover Tech discount

Engaging, dog-friendly office

Diverse global team

Qualifikationen

• Ideally, initial experience in a customer-facing position in a dynamic setting.
• Fluent language skills in English (C1 level) and German.

Aufgaben

• Communicate with customers across multiple channels.
• Investigate and troubleshoot customer issues or complaints.
• Educate customers on product features and self-help resources.

Kenntnisse

Customer centricity

Interpersonal skills

Problem solving

Attention to detail

Empathy

Jobbeschreibung

Customer Support Representative/Agent - German Speaking (m/w/x)

Berlin HQ

About Grover

Unlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and the Netherlands. Your journey to limitless possibilities begins with Grover!

We are looking for a motivatedCustomer Service Representative/Specialist full-timeto join our talentedCustomer Experienceteam in our Berlin HQ, 3 days a week.

What you will contribute:

• Communicate with our customers across multiple channels
• Investigate and troubleshoot customer issues or complaints to find effective solutions
• Develop a deep understanding of our products/services to effectively assist customers
• Educate our customers on product features, best practices, and self-help resources
• Proactively contribute suggestions and ideas and implement them independently

What you bring:

• Ideally, initial experience in a customer-facing position in a dynamic setting (start-up preferred)
• Excellent customer centricity and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Empathy and a genuine desire to give the best customer experience
• Fluent language skills in English with a minimum C1 level German (Dutch and Spanish are a plus)

️ What you will love about us:

• Hybrid model (3 days per week at our HQ) with 30 days per year to work abroad
• BVG monthly discount to drive you everywhere in Berlin
• Mental health support with Nilo.health
• Physical health support with Urban Sports Club
• Annual learning budget of 750€
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open & dog-friendly office located in Berlin-Schöneberg with regular events
• A diverse global team of 75 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world.

We are looking forward to e-meeting you!

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