Customer Support Quality Control (iGaming)

RISK; Berlin; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

A leading company in the gaming sector is seeking a Customer Support Quality Control Specialist to oversee the performance of the support team. This role involves training personnel, ensuring quality standards, and analyzing performance metrics. The ideal candidate will possess strong skills in customer support and may have previous experience in quality assurance, particularly within the iGaming industry.

Qualifikationen

• 2+ years of experience in quality control, customer support, or service management.
• Strong communication skills in Vietnamese or Thai.
• Experience in a quality assurance role is advantageous.

Aufgaben

• Supervise the customer support team and ensure high-quality operations.
• Train subordinate support operators and evaluate their work.
• Analyze customer requests and quality metrics, and form reports.

Kenntnisse

Analytical Skills

Attention to Detail

Problem-Solving

Jobbeschreibung

We are looking for a Customer Support Quality Control Specialist with Thai or Vietnamese language, who will oversee the performance of the customer support team, ensuring high service quality and continuous improvement.

Scope of responsibilities :

• Supervise the customer support team after the trial period. Ensure high-quality and uninterrupted operation;
• Train and evaluate the work of subordinate support operators;
• Analyze customer requests and quality metrics, form reports;
• Interact with other departments to resolve issues;
• Contribute to the development and implementation of operational processes improvements.

Qualifications

Requirements :

• 2+ years of experience in quality control, customer support, or service management, preferably in the iGaming or gaming sector;
• Experience in a quality assurance or monitoring role is a plus;
• Strong analytical skills to assess customer support performance and implement improvements;
• Excellent communication skills in the Vietnamese or Thai language;
• English language would be a plus;
• Ability to work in a structured environment, ensuring compliance with quality standards;
• Strong attention to detail and problem-solving abilities;
• Ability to work in a flexible shift schedule as required.