Customer Support Professional

Trimble; Raunheim; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

Trimble is seeking a Customer Support Professional in Raunheim, Germany to deliver end-to-end service administration and support across hardware and software workflows for our regional distribution network.

You will own the complete service lifecycle, including inquiries via phone, email, and CRM tickets, manage defective product processes, repair center coordination, and data validation in CRM systems, working with our global services team.

Qualifikationen

• Strong background in customer support, service administration, or operations coordination.
• Proficient communication in German and English (B2/C1).
• Ability to deliver professional, solution-oriented customer communications across multiple channels.
• Experience managing end-to-end administrative workflows, ticket resolution, and data validation in CRM systems.

Aufgaben

• Provide solution-oriented support to distribution partners and service providers via phone, email, and CRM tickets.
• Manage the complete administrative lifecycle for defective products, including repair processing, replacements, returns, and incorrect deliveries.
• Support local repair center operations by overseeing spare parts inventory, repair invoicing, and temporary customs imports into Germany.
• Process reimbursements for external warranty repairs and cost coverage for customer site service work while maintaining master data and system registrations.

Kenntnisse

Customer support

Service administration

Operations coordination

Multichannel communication

CRM systems experience

Tools

Oracle

Salesforce

ServiceNow

Jobbeschreibung

Job: Customer Support Professional

Location: Raunheim, Germany
Area: Global Services

Drive Regional Service Excellence as our Next Customer Support Professional! Ready to elevate global services operations and make a direct impact on customer satisfaction? Join our dedicated team in Raunheim to deliver exceptional support across hardware and software workflows for partners, dealers, service providers and regional service centers across the EMEA region.

About Us

Trimble Field Systems develops hardware, software and services that connect the site to the office for key industries around the world, including civil construction, surveying, mapping, automotive, marine, utilities and more. Leveraging decades of expertise and a commitment to driving innovative breakthroughs, we offer solutions that drive digital transformation across your field operations.

What Makes This Role Great

In this role, you will serve as a vital operational pillar, taking full ownership of end-to-end service administration, product return lifecycles, and local repair center workflows while empowering our global distribution network.

Key Exciting Responsibilities

• Provide solution-oriented support to distribution partners and service providers regarding incoming service inquiries via phone, email, and CRM tickets.
• Manage the complete administrative lifecycle for defective products, including repair processing, replacements, product returns, and incorrect deliveries.
• Support local repair center operations by overseeing spare parts inventory, repair invoicing, and temporary customs imports into Germany.
• Process reimbursements for external warranty repairs and cost coverage for customer site service work while maintaining master data and system registrations.

Essential Skills & Experience

• Strong background in customer support, service administration, or operations coordination.
• Professional proficiency (B2/C1) in both German and English to support our diverse workforce and customer base.
• Demonstrated ability to deliver professional, solution-oriented customer communication across multiple channels.
• Experienced in managing end-to-end administrative workflows, ticket resolution, and data validation in CRM systems.

Bonus Points For

• Previous experience navigating Oracle, Salesforce, or specialized service management platforms.
• Prior exposure to spare parts inventory management, repair center support, or customs administration.
• Familiarity with field technology, surveying equipment, or industrial hardware ecosystems.

Why You’ll Love Working With Us at Trimble

We're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

Join a Values-Driven Team: Belong, Grow, Innovate

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com.