Customer Support - German - Lisbon

Dila Recruitment; München; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading recruitment agency is looking for a Customer Support specialist in Lisbon, Portugal. The role involves assisting customers through various channels and requires native fluency in German and good English skills. Previous customer service experience is a plus. This position offers comprehensive training, relocation support, and various benefits, ensuring a smooth transition to your new workplace.

Leistungen

Airfare reimbursement up to €400

Relocation support with shared apartment

Health and Wellbeing initiatives

Monthly meal allowance

Qualifikationen

• Native / fluent in German (C2 level) and fluent in English (minimum B2).
• Previous Contact Centre or Customer Service experience is preferable.
• Organized and able to maintain composure in stressful situations.

Aufgaben

• Provide support to customers via phone, email, chat, and social media.
• Handle all questions and inquiries about products and services.
• Collaborate closely with Sales and Marketing departments.

Kenntnisse

Fluent in German

Fluent in English

Customer-friendly service skills

Technology applications

Ability to handle stress

Jobbeschreibung

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6-month contract)

DUTIES AND RESPONSIBILITIES:

• Provide support to customers by phone, email, chat, and social media channels
• Handle all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Collaborate closely with other departments, such as Sales and Marketing

REQUIREMENTS:

• Native / fluent in German, both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain services with expertise, clarity, and solve issues on the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet, or computer)
• Good and customer-friendly service skills
• Curious and persistent in solving issues
• Organized and able to keep a cool head even in stressful situations

BENEFITS:

• Working schedule: Monday - Sunday, 24/7 rotating shifts
• Modern office in a city center with open spaces, easily accessible by public transportation
• Airfare reimbursement up to €400 after 6 months of employment
• Relocation support from abroad: shared apartment for up to 12 months at €280 rent, utilities included, discounted directly from payslip
• Comprehensive initial training and guidance to ensure you're well prepared and comfortable in your new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more