Customer Support - German - Lisbon

Dila Recruitment; München; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a full-time customer support representative for a six-month contract in Munich. The ideal candidate will have strong communication skills in German and English, prior customer service experience, and a positive attitude towards technology. This role involves engaging with customers through various channels while working closely with other departments to enhance customer satisfaction.

Leistungen

Modern office in the city center

Comprehensive initial training

Coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance

Qualifikationen

• Fluent in German (C2) and English (B2) required.
• Prior experience in a contact center or customer service preferred.
• Ability to remain organized under pressure.

Aufgaben

• Provide support to customers via phone, email, chat, and social media.
• Resolve customer inquiries with clarity and expertise.
• Collaborate with sales and marketing departments.

Kenntnisse

Customer service

Active listening

Problem solving

Communication

Technical skills

Jobbeschreibung

Employment type : Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES :

• Provide support to customers by phone email chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Closely work with other together with other departments for example Sales and Marketing

REQUIREMENTS :

• Native / fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS :

• Modern office in a city center with open spaces easy to access with public transportation
• Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1