Customer Support - German - Lisbon

Dila Recruitment; Düsseldorf; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Dila Recruitment is seeking a Customer Service Representative for a full-time role in Düsseldorf. The position involves supporting customers via phone, email, and chat, requiring fluency in German and English. The company offers a modern office environment with comprehensive training, health initiatives, and monthly meal allowances, making it an attractive opportunity for candidates passionate about customer service.

Leistungen

Modern office in city center

Comprehensive initial training

Coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance

Qualifikationen

• Fluent in German (C2) and English (B2).
• Previous experience in a Contact Centre or Customer Service role preferred.
• Ability to stay organized and calm under stress.

Aufgaben

• Provide support to customers through various communication channels.
• Handle inquiries about products and services effectively.
• Work closely with sales and marketing departments for process optimization.

Kenntnisse

Active listening

Problem solving

Customer service

Technology applications

Stress management

Jobbeschreibung

Employment type : Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES :

• Provide support to customers by phone email chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Closely work with other together with other departments for example Sales and Marketing

REQUIREMENTS :

• Native / fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS :

• Modern office in a city center with open spaces easy to access with public transportation
• Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1