Customer Support - German - Lisbon

Dila Recruitment; Berlin; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading recruitment company in Berlin is seeking a full-time Customer Service Representative to provide support via multiple channels. The ideal candidate is native/fluent in German and skilled in handling customer inquiries effectively. Join a modern office with opportunities for training and career advancement.

Leistungen

Modern office in city center

Comprehensive initial training

Coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance

Qualifikationen

• Fluent in German (C2) and English (B2).
• Experience in a contact center or customer service.
• Ability to work under stress and solve issues on first contact.

Aufgaben

• Support customers via phone, email, chat, and social media.
• Optimize processes related to customer support.
• Collaborate with Sales and Marketing departments.

Kenntnisse

Active Listening

Problem Solving

Customer Service

Technology Proficiency

Jobbeschreibung

Employment type : Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES :

• Provide support to customers by phone email chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Closely work with other together with other departments for example Sales and Marketing

REQUIREMENTS :

• Native / fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS :

• Modern office in a city center with open spaces easy to access with public transportation
• Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1