Customer Support Engineer – Germany

Acquism SARL; Essen; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

An established industry player is looking for a Senior Customer Support Engineer to join their dynamic team. This role offers an exciting opportunity to provide advanced technical support for the GE Smallworld suite of products, ensuring top-notch customer service for enterprise clients in the utility and telecom sectors. You will engage in troubleshooting complex software issues, lead resolution efforts, and collaborate with cross-functional teams to enhance product performance. If you have a strong technical background, excellent communication skills, and a passion for customer satisfaction, this position is perfect for you.

Qualifikationen

• 5+ years experience with GE Smallworld platform and tools.
• Strong knowledge of Magik, Java, VMDS, and Oracle.
• Excellent troubleshooting and customer communication skills.

Aufgaben

• Provide advanced technical support for GE Smallworld products.
• Troubleshoot complex software issues involving Magik, Java, and Oracle DB.
• Lead customer issue resolution and ensure root cause analysis.

Kenntnisse

GE Smallworld

Magik

Java

VMDS

Oracle DB

SQL

Shell scripting

Troubleshooting

Customer communication

Ausbildung

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Tools

GE Smallworld suite

Oracle

Data Center Management tools

Jobbeschreibung

Duration : 12 months (with possible extension)

Experience : 5+ years

About the Role :

We are seeking an experienced Senior Customer Support Engineer with strong expertise in the GE Smallworld suite of products to join a high-performing team delivering mission-critical support services to enterprise customers in the utility and telecom sectors. This is a customer-facing role requiring technical depth, communication excellence, and a solution-oriented mindset.

Key Responsibilities :

• Provide advanced technical support for GE Smallworld products (PNI, SW4 / SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8).
• Troubleshoot complex software issues involving Magik, Java, VMDS, and Oracle DB.
• Lead customer issue resolution efforts and ensure root cause analysis and fix implementation.
• Install and configure GE Smallworld solutions and third-party software (ONA, Data Center Mgmt tools, etc.).
• Participate in on-call support rotation and occasional travel to customer sites.
• Collaborate with cross-functional teams to improve product performance and customer satisfaction.
• Provide technical mentorship, write knowledge base content, and support internal training.

Must-Have Skills :

• 5+ years of experience with GE Smallworld platform and tools.
• Strong hands-on knowledge of Magik , Java , VMDS , and Oracle .
• Proficiency in SQL , Shell scripting , and debugging system / application logs.
• Experience with operating system patching and third-party software installations .
• Excellent troubleshooting, analysis, and customer communication skills.
• A Bachelor’s degree in Engineering or Computer Science .

Preferred / Bonus Skills :

• Experience with object-oriented programming.
• Exposure to enterprise system interfaces, data collection and analytics.
• System administration and Oracle DBA familiarity.