Customer Support Engineer (f/m/x)

ZEISS Group; Jena; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

ZEISS Group seeks a technically skilled professional for on-site installations and rapid fault rectification of advanced semiconductor equipment. You will work with local support teams and travel internationally to install, align, and service complex systems, ensuring uptime and customer satisfaction.

Applicants should hold a relevant engineering degree, bring semiconductor service experience, and demonstrate intercultural competence, strong communication, and a hands-on service mindset.

Qualifikationen

• Degree in Electronics, Optoelectronics, Automation Eng, Microsystems Eng, Physics or equivalent technician qualification.
• Experience in technical service within semiconductor or similar industry.
• Willingness to travel internationally (~60%).
• Intercultural competence, especially with the Asian region.
• Excellent communication, teamwork and service mindset.
• Very good command of English.

Aufgaben

• Interface directly with 1st-level support teams at local sites.
• Perform on-site installations and alignments of complex assemblies; analyze malfunctions and define corrective actions.
• Provide service and maintenance by phone, remote, and on-site; act as ZEISS ambassador.
• Investigate error sources, resolve issues and train 1st-level staff and customers in English.

Kenntnisse

English

Communication

Teamwork

Problem-solving

Ausbildung

Engineering degree or equivalent

Jobbeschreibung

ZEISS Semiconductor Manufacturing Technology

Enabler for smaller, more powerful, and more energy-efficient microchips

Working for tomorrow today.

Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.

Your Role

• Act as the direct interface to the 1st-level support teams within the local organizations
• Perform on-site installations of new equipment at customer locations; in accordance with work instructions, you will be responsible for the alignment and adjustment of highly complex assemblies, analyze novel malfunctions, and define corrective actions for challenging technical issues
• Perform service and maintenance activities on our equipment, both by phone, remotely, and on-site; in your role as a ZEISS brand ambassador worldwide, you will independently carry out troubleshooting and fault rectification
• Take primary responsibility for investigating systematic sources of errors, independently analyze, resolve, and document malfunctions, and prepare and conduct technical training sessions for 1st-level support teams and customers in English

Your Profile

• Successfully completed degree in Electronics, Optoelectronics, Automation Engineering, Microsystems Engineering, Physics, or a comparable qualification as a technician
• Relevant professional experience in technical service within the semiconductor industry, special-purpose machinery, or a comparable industrial sector
• Willingness to undertake several-week international business trips (approximately 60% travel) and a high degree of flexibility regarding working hours and assignments
• Open-mindedness toward different cultures; demonstrated intercultural competence, particularly in the Asian region, is an advantage
• Excellent communication, teamwork, and assertiveness skills, combined with a strong enthusiasm for solving challenging technical problems and a pronounced service-oriented, hands-on mentality
• Very good command of English

Your ZEISS Recruiting Team:

Janina Kalmbach