Customer Support Engineer (f/m/d)

Kiutra; München; Hybrid; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Remote work options

Flexible working hours

30 vacation days per year

Performance reviews

Company pension plan

Employee surveys

Team events

Drinks and snacks

Ergonomic office

Zusammenfassung

kiutra in Munich, a fast-growing deep-tech company delivering quantum cooling solutions, seeks a Customer Support Engineer (f/m/d) full-time. You install and service cryostats at customer sites, train users, and resolve technical inquiries by phone, email, or on-site visits, while maintaining professionalism and customer satisfaction.

The role requires a Master or PhD in physics or related field, willingness to travel, strong English communication, and a proactive, solution-focused mindset in

Qualifikationen

• Master's or PhD in physics, quantum science & technology or related field.
• Experience with cryogenic equipment is beneficial.
• Willingness to travel internationally and work extended hours when required.
• High emotional intelligence and diplomatic skills.
• Strong verbal and written English communication.
• Eagerness to learn our products to address customer problems.
• Ability to identify malfunctions, analyze root cause, and implement solutions quickly.
• Independent, patient and confident with strong prioritization.
• Thrives in dynamic environments with changing schedules.
• Problem solving under pressure with a proactive mindset.

Aufgaben

• Install and service cryostats at customer sites.
• Provide training and documentation for products clearly and professionally.
• Handle enquiries and solve technical problems via phone, email, and on-site visits.
• Act as a main contact to customers, ensuring issues are resolved while maintaining relationships.
• Report technical and organizational issues and opportunities across teams.
• Monitor and improve customer satisfaction, balancing technical excellence with diplomacy.

Kenntnisse

Emotional intelligence

English fluency

Problem solving

Adaptability

Teamwork

Ausbildung

Master's/PhD in physics or quantum science

Jobbeschreibung

kiutra

Do you want to shape the future as part of a diverse, international team in a fast-growing, deep-tech company? Then read on! Atkiutra, we contribute to the development and application of quantum technologies by offering innovative and sustainable cooling solutions based on our unique magnetic cooling technology.

For our Munich office, we are looking for a customer support engineer (f/m/d) in full time.

Responsibilities

• Install and service cryostats at customer's sites
• Provide training and documentation for our products in a clear, professional, and customer-friendly manner
• Handle enquiries and solve technical problems via phone, email, and on-site visits, maintaining composure and professionalism under pressure
• Act as a point of contact to customers, ensuring issues are resolved efficiently while preserving positive relationships
• Report technical and organizational issues, as well as opportunities, across the teams (engineering, production, product, sales)
• Continuously monitor and improve customer satisfaction, balancing technical excellence with diplomatic communications

Requirements

• You successfully completed a university degree (Master or PhD) in physics, quantum science & technology or similar
• Experience with cryogenic equipment is beneficial
• Willingness to travel internationally and manage extended hours when required
• High emotional intelligence and good diplomatic skills
• Strong verbal and written communication skills in English
• Eagerness to learn about our products to address customer problems effectively
• Ability to identify malfunctions, analyze root cause, and implement solutions quickly and calmly
• Independent, patient, and confident in your work, with strong prioritization skills
• Ability to thrive in dynamic environments and adapt to changing schedules as needed
• Problem solving skills, under pressure, with a proactive and solution-oriented mindset
• Ability to stay calm, focused, and effective under pressure and in high-stakes situations

Benefits

• You will enjoy flexibility with options for remote work and flexible working hours
• You will experience an open-minded, appreciative startup atmosphere with flat hierarchies and an open-door policy
• You will work witha great teamin a fast-growing deep-tech company
• You can expect regular performance reviews and long-term job prospects
• You canlook forward to30 vacation days per year
• You will have the chance toparticipatein valuable employee surveys
• You will work in a comfortable,brightand modern office with ergonomic equipment in compliance with health requirements
• You canbenefitfrom “The Coolest Connection”,our employee referral program
• You will have the opportunity to get to know your team members better at ourteambuildingevents, Christmas parties, and other group events
• You will have free cold and hot drinks, snacks, and fruit at your disposal
• You canbenefitfrom our company's pension plan, our bicycle leasing program (Jobrad), and contribution for the Deutschland-TicketJobticket

To find out more about us, please visit https://kiutra.com/.