Customer Support Engineer (f/m/d)

Personio; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Remote work options

Flexible hours

Flat hierarchies

30 vacation days

Team events

Employee surveys

Ergonomic modern office

Zusammenfassung

kiutra in Munich is seeking a Customer Support Engineer (f/m/d) to install and service cryostats on customer sites and provide professional product documentation and training. You will handle inquiries via phone, email, and on-site visits, maintaining composure under pressure and building strong customer relationships.

The role requires a Master or PhD in physics/quantum science, willingness to travel internationally, and excellent English communication.

Qualifikationen

• Master or PhD in physics, quantum science & technology or similar.
• Experience with cryogenic equipment is beneficial.
• Willingness to travel internationally and manage extended hours when required.
• High emotional intelligence and diplomatic skills.
• Strong verbal and written communication skills in English.

Aufgaben

• Install and service cryostats at customer sites.
• Provide training and documentation for our products in a clear, professional, and customer-friendly manner.
• Handle enquiries and solve technical problems via phone, email, and on-site visits, maintaining composure under pressure.
• Act as a point of contact to customers, ensuring issues are resolved efficiently while preserving positive relationships.
• Report technical and organizational issues, as well as opportunities, across teams (engineering, production, product, sales).
• Continuously monitor and improve customer satisfaction, balancing technical excellence with diplomatic communications.

Kenntnisse

English proficiency

Willingness to travel

Problem solving under pressure

Ausbildung

Master or PhD in physics/quantum science

Jobbeschreibung

kiutra

Do you want to shape the future as part of a diverse, international team in a fast-growing, deep-tech company? Then read on! At kiutra, we contribute to the development and application of quantum technologies by offering innovative and sustainable cooling solutions based on our unique magnetic cooling technology. For our Munich office, we are looking for a customer support engineer (f/m/d) in full time.

Responsibilities

• Install and service cryostats at customer’s sites
• Provide training and documentation for our products in a clear, professional, and customer-friendly manner
• Handle enquiries and solve technical problems via phone, email, and on-site visits, maintaining composure and professionalism under pressure
• Act as a point of contact to customers, ensuring issues are resolved efficiently while preserving positive relationships
• Report technical and organizational issues, as well as opportunities, across the teams (engineering, production, product, sales)
• Continuously monitor and improve customer satisfaction, balancing technical excellence with diplomatic communications

Requirements

• You successfully completed a university degree (Master or PhD) in physics, quantum science & technology or similar
• Experience with cryogenic equipment is beneficial
• Willingness to travel internationally and manage extended hours when required
• High emotional intelligence and good diplomatic skills
• Strong verbal and written communication skills in English
• Eagerness to learn about our products to address customer problems effectively
• Ability to identify malfunctions, analyze root cause, and implement solutions quickly and calmly
• Independent, patient, and confident in your work, with strong prioritization skills
• Ability to thrive in dynamic environments and adapt to changing schedules as needed
• Problem solving skills, under pressure, with a proactive and solution-oriented mindset
• Ability to stay calm, focused, and effective under pressure and in high-stakes situations

Benefits

• You will enjoy flexibility with options for remote work and flexible working hours
• You will experience an open-minded, appreciative startup atmosphere with flat hierarchies and an open-door policy
• You will work witha great teamin a fast-growing deep-tech company
• You can expect regular performance reviews and long-term job prospects
• You can look forward to30 vacation days per year
• You will have the chance to participatein valuable employee surveys
• You will work in a comfortable, brightand modern office with ergonomic equipment in compliance with health requirements
• You canbenefitfrom “The Coolest Connection”,our employee referral program
• You will have the opportunity to get to know your team members better at ourteambuildingevents, Christmas parties, and other group events
• You will have free cold and hot drinks, snacks, and fruit at your disposal
• You canbenefitfrom our company's pension plan, our bicycle leasing program (Jobrad), and contribution for the Deutschland-TicketJobticket

To find out more about us, please visithttps://kiutra.com/.