Customer Operations Engineer (IT-Administration)

KLA; Dresden; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Mobile working options

Modern office space

German language courses

Vouchers for lunch

Mentor onboarding

Zusammenfassung

KLA is seeking a System Administrator for Customer Support to join our team in Dresden. In this role, you will act as the first point of contact for our customers, providing professional support and ensuring the successful installation and maintenance of our software solutions.

The ideal candidate will have a degree in IT, strong skills in Windows Server, and excellent communication abilities. Join KLA to work in a collaborative environment with diverse teams and benefit from flexible working options.

Qualifikationen

• Degree in IT or a comparable subject area.
• Experience with installation, configuration, and administration of Windows Server systems.
• Communication skills and the ability to work independently.

Aufgaben

• Acting as the first point of contact for customers, providing professional and solution-oriented support.
• The installation of our software solutions at the customer's site.
• Independent delivery of remote customer support.
• Monitoring performance and stability of software solutions.
• Supporting rollout of new software releases.

Kenntnisse

Windows Server administration

SQL servers

Docker

Kubernetes

Linux systems administration

Excellent communication skills

Customer-oriented

Ausbildung

Degree in IT or a comparable subject area

Jobbeschreibung

Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our technologies enable the production of devices across laptops, smartphones, wearables, and more. We invest 15% of sales back into R&D. Our teams of physicists, engineers, data scientists and problem-solvers work together to accelerate the delivery of tomorrow’s electronic devices.

Group/Division

Enabling the movement toward advanced chip design, KLA's Measurement, Analytics and Control group (MACH) is looking for the best and brightest research scientists, software engineers, application development engineers and senior product technology process engineers to join our team. The MACH team collaborates with customers to innovate technologies and solutions that detect and control highly complex process variations at their source.

Job Description / Preferred Qualifications

Some of the chips in your computer, tablet or smartphone were probably created with the aid of our software OVALiS. Our customers are the world’s leading semiconductor manufacturers. Our software products ensure a stable and efficient production process.

“Our team – multidisciplinary, international, ONE team”. For our headquarter in Dresden we are looking for a System Administrator for Customer Support.

Responsibilities

• Acting as the first point of contact for customers, providing professional and solution‑oriented support.
• The installation of our software solutions at the customer's site will be part of your responsibilities.
• Independent delivery of remote customer support.
• Monitoring the performance and stability of software solutions, including error analysis and troubleshooting.
• Supporting the rollout of new software releases, including hotfixes and patches, to ensure smooth implementation.

What awaits you at KLA (Benefits)

• Modern office space in the heart of Dresden.
• Easy public transport access; bicycle facilities nearby.
• Flexible working hours and mobile working options.
• High quality software and hardware provided for your work.
• Mentor onboarding to familiarize you with tasks and team.
• German language courses for international colleagues.
• Open company culture with respectful interaction and collegial atmosphere.
• Vouchers for lunch, fresh fruits and drinks to support well-being.

Minimum Qualifications

• Degree in IT or a comparable subject area.
• Experience with installation, configuration and administration of Windows Server systems.
• Experience with SQL servers and container technologies (e.g., Docker/Kubernetes) is an advantage.
• Experience in installation, configuration and administration of Linux systems is desirable.
• Affinity for technology and interest in IT environment topics.
• Excellent communication skills and the ability to work independently, customer-oriented and responsible.
• Fluency in English (written and spoken) is required; knowledge of German is an advantage.