Customer Support Engineer - based in Dresden, Germany

Qreer.com; Dresden; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen Customer Support Engineer in Dresden, um erstklassigen technischen Support für ASML-Systeme zu bieten. In dieser Rolle sind Sie das Bindeglied zwischen Kunden und internen Teams, verantwortlich für die Diagnose und Reparatur von Systemen sowie die Dokumentation Ihrer Arbeit. Sie werden mit verschiedenen Stakeholdern kommunizieren und eine vertrauensvolle Beziehung zu Kunden aufbauen. Wenn Sie eine Leidenschaft für Kundenservice und technische Herausforderungen haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten.

Qualifikationen

• Erfahrung im Kundenservice und technische Unterstützung.
• Fähigkeit zur klaren Kommunikation mit verschiedenen Stakeholdern.

Aufgaben

• Diagnose von Problemen und Durchführung von Reparaturen gemäß Prozessen.
• Dokumentation der Arbeit und Erstellung genauer Berichte.

Kenntnisse

Problem-solving

Communication Skills

Planning

Jobbeschreibung

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Customer Support Engineer - based in Dresden, Germany

Location:

Dresden

Job Category:

Recruitment/HR

EU work permit required:

Yes

Job Reference:

15230

Job Views:

39

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Customer Support Engineer (CSE) is part of the Europe (EU) High Volume Manufacturing (HVM) Customer Support (CS) organization, which is responsible for the repair and maintenance of the ASML systems at the customer site across Europe and is responsible for the necessary transfer of know-how to the customer. The CSE, an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. The CSE will interface with the customers, peers, local TSE support, and staff management to assure timely and accurate support. The CSE must be able to clearly communicate between key stakeholders of technical, organizational, and operational aspects in relation to driving availability to their specific customer. Provide our customer with a quality experience by utilizing planning, problem-solving, and communication skills. Develop an ongoing relationship of trust and reliability with customers and co-workers.

Responsibilities:

• Diagnose problems and make appropriate repairs according to our processes and using BKM;
• Document your work and create accurate reports; accurately maintain/document time and work actions;
• Monitor system performance;
• Drive improvement via proper channels;
• Provide support and assistance to other ASML personnel;
• Escalate issues when required according to ASML standard processes.