Customer Support Engineer

Cross Border Recruitment; Düsseldorf; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative Japanese IT company in Düsseldorf is seeking a Customer Support Engineer to enhance their customer service team. This role combines technical expertise with strong interpersonal skills to provide exceptional support and solutions tailored to client needs. You will be part of a dynamic team, working closely with sales to develop and implement effective solutions. If you are a natural problem-solver with a passion for technology and customer satisfaction, this is a fantastic opportunity to make a significant impact in a growing organization that values creativity and collaboration.

Leistungen

30 days of holiday per year

Local transportation pass (Deutschland Ticket)

Qualifikationen

• Business-fluent in German and English; knowledge of Japanese is a plus.
• Experience in providing IT support and creating network environments.

Aufgaben

• Ensure customers receive the necessary service and support.
• Collaborate with the Sales Team on projects and solutions.

Kenntnisse

Problem-solving

Communication

Technical expertise

Customer service

Documentation

Ausbildung

Professional experience in IT Support

Jobbeschreibung

A Japanese IT company based in Dusseldorf is currently looking for a Customer Support Engineer to join their growing team.

TYPE : Full time, Permanent

BENEFITS : 30 days of holiday per year, Local transportation pass (Deutschland Ticket)

LOCATION : Dusseldorf, Hybrid working up to 3 days a week

Responsibilities:

• As part of the Customer Projects and Support (CPS) Team, you will ensure that customers receive exactly the service they need to meet their expectations. Your role therefore involves both technical expertise and people skills by providing advice to our customers, answering their questions, and on-the-mark troubleshooting.
• You will work closely with the Sales Team to develop new or ongoing projects. Using your and your colleagues' technical expertise, you will find applications for the trickiest requirements, create effective information, and implement successful, up-to-date, and sustainable solutions.

Ideal Candidate:

• Natural problem-solver, you delight in thinking outside the box and using your knowledge and skills to find solutions to any kind of challenge that crosses your path.
• You take your communication seriously and are good at explaining your ideas.
• You enjoy sharing your expertise so people near you can understand your solutions and develop them with you into something new and amazing.
• You know that any good solution needs to be preserved to be sustainable and take care to provide effective documentation for various purposes and stakeholders.
• You have a business-fluent or near-native command of German and English.
• If you know a bit of Japanese or have interest in Japan and Japanese business culture, that is even better.
• Ideally, you have a few years of professional experience in providing IT Support to customers and in creating network environments.
• All applicants for the Customer Support Engineer must have the right to work in Germany as the Company is not able to offer visa support.