Customer Support Coordinator (mwd)

Tiens Europe GmbH; Berlin; Vor Ort; EUR 33.000 - 40.000; Vollzeit

Zusammenfassung

A multinational company is seeking a Customer Support Coordinator in Berlin. The role involves supporting the sales team, managing social media marketing, and ensuring exceptional customer service. Candidates should be proficient in both German and English with at least 2 years of experience in customer care. The position offers a supportive team environment, excellent public transport access, and attractive employee discounts on a broad product portfolio. Annual salary ranges from €33,600 to €40,000.

Leistungen

Excellent public transport connections

Motivated team

Opportunity to contribute individual strengths

Free coffee, tea, and water

Employee discounts on products

Qualifikationen

• 2 years of relevant professional experience in customer service/customer care.
• Able to work independently and as part of a motivated team.

Aufgaben

• Support sales team in B2B and B2C activities.
• Update marketing in social media channels.
• Deliver excellent customer service.
• Assist in event organization and training.

Kenntnisse

Excellent in German

Excellent in English

Customer Service

Team Player

Tools

MS Office

Jobbeschreibung

Position : Customer Support Coordinator (m / w / d)

The TIENS Group Co. Ltd. is a multinational conglomerate integrating industrial capital business capital and financial capital with its scope of business covering biotechnology health management hotel and tourism industry education & training e-commerce and finance investment etc. With its business reaching over 224 countries TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks

• Actively support of the sales team in online offline activities as well as B2B and B2C.
• Updating the promotion and marketing in social media channels
• Translation / overseeing the translation / proofreading of company marketing materials in German and English
• Deliver the excellent customer service for networks distribution and clients
• Working with distributors / executives to implement SIPs and other business programs to provide ongoing support in their business development.
• Organization preparation and active participation in events meetings and training
• Support the German team of regular reports event organization and special projects

Requirements

• Excellent in German and English
• Relevant professional experience 2 years in the field of customer service / customer care
• Active motivated team player and work independently
• PC knowledge with the MS Office package

Benefits

• The office has excellent public transport connections
• A motivated team that supports each other
• The opportunity to contribute your individual strengths
• Coffee tea and water are freely available
• Broad TIENS product portfolio with attractive employee discounts

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Employee

Experience : years

Vacancy : 1

Yearly Salary Salary : 33600 - 40000