Customer Support Associate- German

Assent; Berlin; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading sustainability firm, Assent is seeking a Customer Support Associate to engage with suppliers in the supply chain. This role involves facilitating compliance communication and providing language support in German and English. Candidates should be self-motivated and possess strong time management skills to juggle multiple responsibilities effectively.

Leistungen

Flexible work options

Comprehensive benefits

Life leave days

Competitive salary and bonus programs

Qualifikationen

• Excellent verbal and written communication skills in German and English.
• Experience in administration, reporting, or customer support preferred.
• Ability to manage multiple priorities effectively.

Aufgaben

• Support the team in obtaining supplier compliance information.
• Communicate with suppliers to assist with compliance requests.
• Provide language support for internal translations and webinars.

Kenntnisse

Communication

Time Management

Self-motivation

Tools

MS Office Suite

Google Applications

Jobbeschreibung

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability – we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the benefits of occasional in-person workdays. Team members within 50 km / 31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam are expected to come into the office once a week. Those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through multiple channels including emails, phone calls, and conference calls to gather compliance information, assist with compliance requests, and confirm the quality of the documents provided;
• Work directly with top-tier suppliers to help them respond to compliance requests;
• Handle inbound calls from suppliers to troubleshoot and navigate their compliance requests, providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education, and webinar invites;
• Provide language support (German and English) as needed for internal translations, hosting webinars, and participating in prospect calls with the Sales team;
• Collaborate closely with the Program Success team to strategize on approaches for new customers, client campaigns, and resolving supplier issues.

Qualifications

• Excellent verbal and written communication skills in German and English;
• Related work experience (e.g., administration, reporting, research & data, supplier/customer support, call centers);
• Strong time management skills and ability to juggle multiple priorities;
• Proficiency with MS Office Suite and Google Applications, leveraging all functions effectively;
• Self-motivated with the ability to meet deadlines and work independently.

Additional Information

At Assent, we are positioned to make meaningful, impactful changes in the world. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness : We prioritize your and your family’s well-being with vacation time that increases with tenure, comprehensive benefits (varies by country), life leave days, and more.

Financial Benefits : We offer a competitive salary, bonus programs, retirement options, and other financial benefits.

Purpose and Community : We provide flexible work options, volunteer days, and opportunities for community involvement.

Lifelong Learning : We encourage curiosity and professional growth, providing development days from your first day.

Find your balance with us—embracing remote work and flexibility, with expectations for in-office presence within proximity to our hubs and co-working spaces.

We are committed to fostering an inclusive environment where all team members feel valued, respected, and have equal opportunities. Our Diversity and Inclusion initiatives guide us in creating a culture of belonging.

If you require assistance or accommodations during the interview process, please let us know.