Customer Support Associate- German

Assent Compliance; Berlin; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Join a forward-thinking company dedicated to sustainability as a Customer Support Associate. In this role, you'll be a vital link between our clients and their suppliers, ensuring compliance and fostering positive relationships. Your communication skills in both German and English will be key as you engage with suppliers and assist them in navigating compliance requests. This innovative firm values flexibility, offering a hybrid work model that allows for a balanced work-life experience while contributing to impactful changes in global supply chains. If you're passionate about sustainability and customer support, this is the perfect opportunity for you.

Leistungen

Vacation time that increases with tenure

Comprehensive benefits packages

Corporate bonus program

Professional development days

Flexible remote work options

Qualifikationen

• Excellent communication skills in German and English are essential.
• Experience in administration or customer support is required.

Aufgaben

• Support the team in obtaining compliance information from suppliers.
• Communicate effectively with suppliers via multiple channels.

Kenntnisse

Verbal and written communication

Time management

Customer support

Problem-solving

Ausbildung

Related work experience in administration or customer support

Tools

MS Office Suite

Google Applications

Jobbeschreibung

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability – we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

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Job Description

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi-channel approach including emails, phone calls, and conference calls to gather compliance information, assist with compliance requests, and confirm the quality of the documents provided;
• Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot and navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education, and webinar invites;
• Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with the Program Success team to strategize on the best approach for new customers, client campaigns, and supplier issues.

Qualifications

• Excellent verbal and written communication skills in German and English.
• Related work experience (e.g., administration, reporting, research & data, supplier/customer support, call centres);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well-being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Find Your Balance with Us: We get it - you need work and life to mesh in a way that feels right for you. That's why we're big on remote work and flexibility. But hey, if you're within 50 kms/31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week. And for our folks near the co-working spots in Nairobi and Toronto? A monthly visit is all we ask.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [e-mail] and we will be happy to help.