Customer Support Associate- French and Italian

Assent; Frankfurt; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Supplier Support Associate to enhance supplier engagement and compliance. This role involves communicating with suppliers through various channels to gather essential compliance information and assist them in navigating their requests. The ideal candidate will possess excellent verbal and written communication skills in multiple languages and have a strong background in supplier or customer support. Join a dynamic team that values your contributions and supports your professional growth while making a meaningful impact in the supply chain sector.

Leistungen

Comprehensive Benefits Packages

Competitive Salary

Corporate Bonus Program

Flexible Work Options

Professional Development Days

Vacation Time

Volunteer Days

Qualifikationen

• Excellent communication in English, French, and Italian.
• Experience in administration, reporting, or call centers.

Aufgaben

• Communicate with suppliers to gather compliance information.
• Engage with unresponsive suppliers through calls and education.

Kenntnisse

Verbal Communication Skills

Written Communication Skills

Time Management

Supplier/Customer Support

Research & Data

Ausbildung

Related Work Experience

Tools

MS Office Suite

Google Applications

Jobbeschreibung

The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from nonresponsive suppliers in our clients' supply chains.

1. Communicate with suppliers through a multi-channel approach, including emails, phone calls, and conference calls, to gather compliance information, assist with compliance requests, and confirm the quality of the documents provided;
2. Work directly with top-tier suppliers to help them respond to their compliance requests;
3. Handle inbound calls from suppliers to troubleshoot and navigate their compliance requests, providing a positive experience;
4. Engage with unresponsive suppliers through outbound calls, supplier education, and webinar invites;
5. Language support (English, Italian, and Portuguese) may be required, including internal translations, hosting webinars, and joining prospect calls with the Sales team;
6. Work closely with the Program Success team to strategize on approaches for new customers, client campaigns, and supplier issues.

Qualifications:

• Excellent verbal and written communication skills in English, French, and Italian;
• Related work experience (e.g., administration, reporting, research & data, supplier/customer support, call centers);
• Solid ability to manage time effectively and juggle multiple priorities;
• Proficiency with MS Office Suite and Google Applications, leveraging all functions proactively;
• Self-starter with excellent time management skills and the ability to adhere to deadlines.

Additional Information:

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world. If you believe in doing work that matters, we want you to join our team.

Life at Assent:

• Wellness: We prioritize your and your family's well-being, offering vacation time that increases with tenure, comprehensive benefits packages (varies by country), life leave days, and more.
• Financial Benefits: We offer a competitive salary, a corporate bonus program, retirement savings options, and more.
• Purpose Beyond Work: We provide flexible work options, volunteer days, and opportunities for corporate giving.
• Lifelong Learning: Professional development days are available from day one to encourage curiosity and growth.

Find your balance with us: We support remote work and flexibility. If you're within 50 km / 31 miles of our hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we ask that you visit the office once a week. For those near coworking spaces in Nairobi and Toronto, a monthly visit suffices.

We are committed to fostering an inclusive environment where all team members feel valued and heard. Our diversity and inclusion practices are guided by our Diversity and Inclusion Working Group and Employee Resource Groups (ERGs). We aim to recruit and retain diverse talent, fostering a culture of belonging based on merit, dignity, and respect.

If you need assistance or accommodations during the interview process, please contact us, and we will be happy to help.

Remote Work: Employment Type:

Key Skills:

Electrical Engineering, SQL, Active Directory, VMware, OS, Windows, Troubleshooting, Linux, SAN, Java, Technical Assistance, Setup, Hardware, Technical Support, Software Support