Customer Support Associate- French and Italian

TN Germany; Frankfurt; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Support Associate fluent in English, French, and Italian. In this dynamic role, you will engage with suppliers through various communication channels to ensure compliance and provide exceptional support. The position offers a competitive salary, flexible work options, and opportunities for professional development. Join a team that values well-being, inclusivity, and work-life balance while making a meaningful impact in the supply chain sector.

Leistungen

Vacation time that increases with tenure

Comprehensive benefits

Professional development days

Flexible work options

Volunteer days

Corporate giving initiatives

Qualifikationen

• Excellent verbal and written communication skills in English, French, and Italian.
• Solid ability to manage time effectively and juggle multiple priorities.

Aufgaben

• Communicate with suppliers to gather compliance information and assist with requests.
• Handle inbound calls from suppliers to troubleshoot compliance issues.

Kenntnisse

Verbal and written communication in English

Verbal and written communication in French

Verbal and written communication in Italian

Time management

Customer support experience

Tools

MS Office Suite

Google Applications

Jobbeschreibung

Customer Support Associate- French and Italian, Frankfurt

Client: [Client details not provided]

Location: Frankfurt, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

b8be9b03f098

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi-channel approach including emails, phone calls, and conference calls to gather compliance information, assist with compliance requests, and confirm the quality of the documents provided;
• Work directly with top-tier suppliers to help them respond to their compliance requests;
• Handle inbound calls from suppliers to troubleshoot and navigate their compliance requests, providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education, and webinar invites;
• Language support (English, Italian, and Portuguese) may be required for internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with the Program Success team to strategize on approaches for new customers, client campaigns, and supplier issues.

Qualifications:

• Excellent verbal and written communication skills in English, French, and Italian;
• Related work experience (e.g., administration, reporting, research & data, supplier/customer support, call centers);
• Solid ability to manage time effectively and juggle multiple priorities;
• Proficiency in MS Office Suite and Google Applications, with proactive leverage of all functions;
• Self-starter with excellent time management skills and ability to meet deadlines.

Additional Information:

At Assent, we are committed to making meaningful, impactful changes. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We value your well-being and offer vacation time that increases with tenure, comprehensive benefits, life leave days, and more.

Financial Benefits: We offer a competitive salary, bonus programs, retirement options, and more.

Life at Assent: We provide flexible work options, volunteer days, and corporate giving initiatives.

Lifelong Learning: We encourage curiosity and provide professional development days from the start.

Work-Life Balance: We support remote work and flexibility. If near our hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, a weekly office visit is expected. Near Nairobi and Toronto co-working spots? Monthly visits.

We are dedicated to an inclusive environment where all team members feel valued and respected. Our diversity and inclusion practices are guided by our Diversity and Inclusion Working Group and Employee Resource Groups.

If you need assistance or accommodations during the interview process, contact [emailprotected].