Customer Support Agent (m/f/d)

X-FAB Sarawak; Erfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading technology company in Erfurt is seeking a Customer Support Agent to manage customer communication and contribute to process improvements. The ideal candidate has a degree or significant experience, excellent English skills, and a strong customer service orientation. This role involves independent handling of inquiries and active participation in projects aimed at enhancing customer satisfaction. Apply through our internal career page.

Qualifikationen

• You have a degree from a university or technical college.
• Alternatively, at least 5 years of professional experience in a related position.
• Very good command of written and spoken English.

Aufgaben

• Handle customer communication independently.
• Support customer concerns and manage escalations.
• Maintain and update relevant system data.

Kenntnisse

Communication skills

Solution-oriented mindset

Experience in customer communication

Empathy

Structured decision-making

Ausbildung

Bachelor's degree or equivalent

Tools

ERP systems

MS Office

Jobbeschreibung

Erfurt, Germany

Area: Customer Support

Location: Erfurt

As a Customer Support Agent, you are an important point of contact (m/f/d) for our customers - with a clear focus on professional communication, solution-orientated work and smooth processes. You will handle customer enquiries independently, recognise escalation potential at an early stage and actively contribute to cross-departmental projects to further develop our processes.

Your Role

• Independent handling of customer communication - in writing, by telephone and across locations
• Competent support of customer concerns including escalation management and close coordination with internal departments
• Order management from forecasting and order creation to delivery and invoicing
• Maintaining and updating relevant system data (ERP & other tools)
• Collaboration on internal projects to improve processes and optimise the customer experience
• Support during customer visits, internal/external audits and relevant interface topics
• Active participation in the achievement of our service KPIs
  
  

Your Profile

• You have a degree from a university or technical college (e.g. bachelor's degree, technician, technical business administrator).
• Alternatively, you have at least 5 years of professional experience in a pay scale group 7 or 8 position.
• You have a very good command of written and spoken English - you also feel confident in communicating with international customers.
• You are familiar with the special features of international trade and have a basic understanding of export requirements.
• You have experience in customer communication - even in escalation situations you remain solution-orientated and confident.
• You have an empathetic, open and clear manner - and can also mediate in challenging conversations.
• You work in a structured manner, make decisions independently and maintain an overview of complex processes.
• You are familiar with ERP and MES systems - as well as the common MS Office applications.
  
  

Why You Should Apply

This position offers you the opportunity to apply and expand your experience in a customer environment. You will work in international context, take on responsibility and play an active role - both in day-to-day business and in projects. If you are interested in development and real interface work, this is the right place for you.

We look forward to receiving your application!

Please only use our internal career page (SAP SuccessFactors) to submit your application.

Contact person : Katharina Fietzsch

Apply now

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