Customer Support Agent - German Speaker - Lisbon Portugal

Dila Recruitment; Hamburg; Vor Ort; EUR 25.000 - 45.000; Vollzeit

Zusammenfassung

A leading recruitment agency seeks a German Customer Support Agent for a full-time role based in Lisbon, Portugal. The position involves communicating with customers, resolving complaints, and providing professional support. Ideal candidates are native German speakers with excellent communication skills and a resourceful attitude.

Leistungen

Private health insurance

Yearly performance bonus

Relocation allowance

Qualifikationen

• Native or fluent in German, fluent in English (at least B2 level).
• Excellent writing and verbal communication skills.
• Ability to meet tight deadlines with minimal supervision.

Aufgaben

• Communicate with customers via telephone, email, and chat.
• Document actions taken and categorize cases.
• Support premium membership customers.

Kenntnisse

Communication

Problem Solving

Stress Resilience

Adaptability

Jobbeschreibung

Position : German Customer Support Agent

Location : Lisbon Portugal

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Communicate with customers using various channels (telephone email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs so that our engineering team can address them
• Maintain and update all job-related administrative forms
• Support customers who own a premium membership of a streaming platform.

REQUIREMENTS :

• Native / fluent in German both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently while being team player at the same time

OFFER :

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM - 11 PM
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1