Customer Support Agent - German Speaker - Lisbon Portugal

Dila Recruitment; Düsseldorf; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

A leading recruitment company is seeking a German Customer Support Agent to provide professional assistance and resolve customer issues in a fast-paced environment. The ideal candidate will be fluent in German and English, exhibit excellent communication skills, and thrive in a dynamic team focused on customer satisfaction. This role offers competitive remuneration, health benefits, and opportunities for professional growth.

Leistungen

Private health insurance

Yearly performance bonus

Relocation allowance

Assistance in finding accommodation

Qualifikationen

• Fluent in German and English (B2 level).
• Excellent writing and verbal communication skills.
• Resourceful personality able to adapt to stressful situations.

Aufgaben

• Communicate with customers across different channels.
• Handle and document customer complaints and provide solutions.
• Collaborate with specialist teams to resolve issues.

Kenntnisse

Communication skills

Problem-solving

Stress resilience

Jobbeschreibung

Position : German Customer Support Agent

Location : Lisbon Portugal

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Communicate with customers using various channels (telephone email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs so that our engineering team can address them
• Maintain and update all job-related administrative forms
• Support customers who own a premium membership of a streaming platform.

REQUIREMENTS :

• Native / fluent in German both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently while being team player at the same time

OFFER :

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM - 11 PM
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1