Customer Support Agent (f/m/d) - Berlin based

HUMANOO; Berlin; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Agenten, der als erste Anlaufstelle für Kundenanfragen fungiert. In dieser Rolle helfen Sie, die Zufriedenheit der Nutzer sicherzustellen, indem Sie Probleme mit Empathie und Geduld lösen. Sie arbeiten in einem dynamischen Team, das sich der Bereitstellung außergewöhnlicher Dienstleistungen verschrieben hat. Mit einem starken Fokus auf Kommunikation und Problemlösung tragen Sie dazu bei, das Benutzererlebnis zu verbessern und die Kundenbindung zu stärken. Wenn Sie eine freundliche und hilfsbereite Persönlichkeit sind, freuen wir uns auf Ihre Bewerbung!

Leistungen

Zusätzliche Krankenversicherung

Monatlicher Zuschuss von 70 EUR

28 Tage Urlaub

1 zusätzlicher Urlaubstag pro Jahr

24. und 31. Dezember frei

Qualifikationen

• Exzellente Kommunikationsfähigkeiten in Deutsch und Englisch sind erforderlich.
• Starke Problemlösungsfähigkeiten und Empathie sind wichtig.

Aufgaben

• Beantwortung von Kundenanfragen per E-Mail und Unterstützung.
• Fehlerbehebung und Lösung von Kundenbeschwerden.

Kenntnisse

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Empathie

Selbststarter-Mentalität

Fließendes Deutsch

Fließendes Englisch

Französisch/Italienisch/Spanisch/Niederländisch

Jobbeschreibung

HELLO THERE! PEOPLE AT HUMANOO ARE HAPPY TO GREET YOU!

With a team of 80 people from over 25 different nationalities, Humanoo is building a one-of-a-kind holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.

Position: Customer Support Agent (f/m/d) - Full time
Languages: German/English
Location: Berlin, Germany
Start date: 1st of May

Your Mission in a nutshell: You are the first contact person for our customers in answering their queries to ensure their satisfaction.

The Team: Customer Support is responsible for helping customers with their inquiries and resolving any issues they may encounter while using our apps. Our team strives to provide exceptional customer service and create a positive experience for our users. As such, our Customer Support agents are our ambassadors towards users, and they help elevate the user experience on our products.

WHAT YOU SHOULD BRING TO THE TABLE:

• Excellent written and verbal communication skills, with the ability to convey technical information to non-technical users.

• Strong problem-solving skills and the ability to think on your feet to resolve customer issues.

• A friendly and empathetic attitude, with the ability to de-escalate difficult situations and turn them into positive experiences.

• A self-starter mentality and the ability to work independently, while also being a collaborative team player.

• You speak fluent German & English (if you also speak French or Italian or Spanish or Dutch that is SUPERB!).

We want your unique personality for our team. We are a diverse bunch of people, so there is no specific profile that will be 'the perfect fit!' Please feel free to apply, even if you don’t match all of the requirements 100%!

INTERVIEW PROCESS

Upon the receipt of your application, our Talent Acquisition team will thoroughly evaluate your submission. We endeavour to provide a response within a period of 3-5 business days. If your application progresses positively, you will be invited to participate in our comprehensive selection process, which includes the following stages:

• Initial Screening Call (up to 45 Minutes)

• Hard Skills Assessment (60 Minutes)

• Value-Add Discussion (45 Minutes)

After the completion of these interview stages, our hiring team will convene for a debrief session to discuss your application. Following this debrief, our Talent Acquisition Partner will reach out to you to provide feedback and communicate the final decision regarding your candidacy. We value your interest in our organisation and appreciate your participation in our selection process.

HOW YOU WILL SPEND YOUR TIME:

• Responding to customer inquiries via email and providing assistance in a timely manner.

• Troubleshooting issues and resolving customer complaints with empathy and patience.

• Creating and updating help centre articles to address common customer issues and questions.

• Collaborating with the product team to identify and escalate bugs or other technical issues that require attention.

• Communicating customer feedback to the product team to improve the user experience.

WHAT IS OUT THERE FOR YOU?

What we stand for:

• Integrity: Acting in the best interest of the Company, Customers, and Employees. Making tough decisions with honesty, transparency, and accountability. Our word is our bond, and we prioritise data-informed decisions.

• Leadership: Owning domains, big or small, with a commitment to excellence. Empowering others, leading with empathy, and communicating clearly. Never stop the learning process and keep on improving as individuals and a team.

• Together: Valuing contributions, appreciating strengths and weaknesses. No room for discrimination - raising our voices against it. Success shared, failure a chance to learn. ONE TEAM, prioritising each other, giving and receiving feedback with care.

Sneak peek into your Benefits:

Additional health insurance coverage in the amount of 900 EUR per year, monthly subsidy of 70 EUR to cover the daily expenses, permanent contract, 28 days off + 1 more day off for every year you stay with us (capped by 3), 24th and 31st December free and many more…