Customer Support Administrator

Cbridgeinc; Stuttgart; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Customer Support Administrator, where you will be part of a dedicated team tackling complex challenges. This full-time role in Stuttgart involves managing customer incidents, ensuring quality support, and collaborating with various service resources. With a focus on integrity and perseverance, you will contribute to a culture that values employee development and innovation. Enjoy a comprehensive benefits package and the opportunity to grow in a dynamic environment while making a meaningful impact in the field of customer support.

Leistungen

Medical, dental, vision insurance

401(k) matching

Paid time off

Tuition assistance

Relocation assistance

Sign-on bonuses

Referral bonuses

Performance-based bonuses

Wellness program

Employee Assistance Program (EAP)

Qualifikationen

• 3-11 years of specialized experience based on education.
• Must possess an active DoD TS/SCI security clearance.

Aufgaben

• Collect incident information and track requests from identification to resolution.
• Document resolutions and maintain knowledge bases.

Kenntnisse

Customer Support

Incident Management

Communication Skills

Problem-Solving

Technical Proficiency

Ausbildung

BA/BS in relevant field

AA/AS in relevant field

Major Certification

Tools

Microsoft PowerShell

VBScript

Windows 10

Office 365

Jobbeschreibung

When you join the Cambridge team, you are part of a skilled and talented global community that is united by a set of core values: commitment, integrity, and perseverance. Join our team and help us confront today’s most threatening and complex obstacles!

Cambridge International Systems, Inc. has a full-time Customer Support Administrator opportunity available based in Moehringen, Germany. Qualified candidates for this job must possess a current DoD TS/SCI security clearance and meet TESA accreditation requirements.

ROLE RESPONSIBILITIES

• Responsible for collection of incident information through customer conversation, and self-service support tools.
• Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience.
• Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
• Communicates promptly on progress. Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
• Executes against established Service Level Agreements (SLA).
• Documents resolutions and updates self-help and staff knowledge bases. Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends.

Required QUALIFICATIONS

• BA/BS + 3 years recent specialized or AA/AS +5 years recent specialized or a major cert + 7 years recent specialized or 11 years of recent specialized experience.
• Modern Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA) Windows 10/Office 365.
• DOD 8570 IAT 2 compliance (CompTIA Security +, equal or greater).
• Ability to obtain TESA status.
• Must possess an active DoD TS/SCI security clearance.
• Must be proficient in using different technologies such as computers and other tools and systems pertinent to the position.

DESIRED QUALIFICATIONS

• ITIL v3 – Foundation.
• Automation using Microsoft PowerShell, VBScript, or batch files.
• Adaptable to changing circumstances and operational needs.
• Understanding of Department of Defense Military standards.

TRAVEL REQUIREMENTS

• Ability to travel up to 10%. In some occasions, overnight travel may be required.
• Active Passport in support of OCONUS travel and/or living requirements.

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS

• Cambridge International Systems complies with Temporary Duty Station (TDY)/Outside Continental United States (OCONUS) vaccination requirements.
• Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday.
• Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc.
• May be required to travel short distances to offices/conference rooms and buildings on site.

BACKGROUND CHECKS

Please note that any offer of employment is contingent upon a background investigation. In connection with working on certain federal contracts, a drug screen may also be required.

BENEFITS AND PERKS

Cambridge International Systems is committed to investing in our employees and their future by providing them with competitive compensation, career development opportunities, comfortable working conditions, and a comprehensive benefits package, some of which are listed below:

• Medical, dental, vision, Life/AD&D/STD/LTD insurance.
• 401(k) matching and immediate vesting.
• Paid time off and holidays.
• Generous tuition & training assistance program.
• Relocation assistance.
• Sign-on bonuses.
• Referral bonuses.
• Performance-based bonuses.
• Community involvement & outreach.
• Wellness program.
• Employee Assistance Program (EAP).
• Tickets at Work.

If you know someone who may be interested, please share this posting. We are a growing team and there may be more opportunities like this one here at Cambridge International Systems!

At Cambridge, we recognize innovation and agility grow through diverse collaboration. Our team is comprised of unique individuals, and it is our policy to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

If you are a qualified individual with a disability or a disabled veteran requiring assistance with the application process, please visit https://cbridgeinc.com/accessibility/ for information on how to request assistance.