Customer Success Team Lead - Agencies (m/f/d)

Kayzen; Berlin; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A tech company seeks a Customer Success Team Lead - Agencies in Berlin to strengthen client relationships and drive account growth. This role involves managing a customer success team, providing strategic guidance, and ensuring excellent client service through data-driven insights. The ideal candidate has 4+ years in customer success, expertise in the ad tech sector, and strong leadership skills.

Leistungen

Career growth and learning opportunities

Flexible remote work

$500 home-office setup budget

$1000 annual learning budget

Qualifikationen

• 4+ years in customer success, account management, or client services.
• Experience in ad tech or martech with some management experience.
• Proven experience in revenue growth and stakeholder management.

Aufgaben

• Develop deep understanding of clients' business and goals.
• Act as a trusted advisor, providing strategic DSP consultation.
• Manage and develop the customer success team.

Kenntnisse

Customer Relationship Management

Presentation Skills

Analytical Skills

Leadership Skills

Communication Skills

Jobbeschreibung

Location: Berlin, London or Mumbai

Full-Time | Hybrid/Remote

Hello, I am Jigar, Customer Success Lead for Agencies at Kayzen. I am looking for a Customer Success Team Lead - Agencies to join our team.

In this role, you will take full ownership of high-impact client relationships, drive measurable account and revenue growth, and act as a strategic advisor to our agency partners. You'll play a key role in advancing client success, strengthening long-term partnerships, and contributing directly to the company's growth. Additionally, you'll lead a small team of customer success managers, helping them grow into future leaders.

About Kayzen: Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through self-serve and managed service options. Built on performance, transparency, and control, Kayzen powers the world's best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. We handle over 160B+ daily ad requests from 1.6B+ users worldwide, serving up to 1B+ ads daily in 180 countries. Kayzen is accessible via APIs and a user interface.

The Team: The Customer Success Management team acts as a crucial link between our customers and our product & service offerings. They understand and address customer needs, develop account strategies focused on growth and success, and execute these strategies in collaboration with internal teams. To succeed, you need:

• Proven ability to grow and retain accounts
• Mastery of Kayzen DSP for strategic client success
• Strong presentation and communication skills
• Deep expertise in campaign strategy and mobile performance marketing
• Analytical mindset and industry curiosity
• Empathy and strong leadership skills
• The ability to set and execute strategic plans

Responsibilities: We seek a proactive Customer Success Team Lead to own customer relationships, provide proactive consultations, and optimize campaigns using data-driven insights.

• Customer Success & Relationship Management:
• Develop deep understanding of clients' business and goals
• Act as a trusted advisor, providing strategic DSP consultation from onboarding to scaling
• Build long-term relationships with senior stakeholders at agency partners
• Conduct Quarterly Business Reviews with insights, growth plans, and product updates
• Maintain detailed documentation in Hubspot

• Account Growth & Campaign Excellence:
• Own success and revenue growth of managed accounts
• Lead campaign strategies, analyze data, and identify expansion opportunities
• Provide progress reports and drive revenue targets

• Product Feedback & Collaboration:
• Identify product gaps and propose solutions
• Work with Product and Trading teams to ensure success and feature rollout
• Share client feedback and market insights internally

• Team Leadership and Growth:
• Manage and develop the customer success team
• Align team goals with company objectives and lead by example

Requirements:

• 4+ years in customer success, account management, or client services in ad tech or martech with some management experience
• Proven experience in revenue growth and stakeholder management
• Leadership skills and a clear development approach
• Excellent communication skills
• Solid understanding of mobile programmatic ecosystem
• Ability to work independently and collaboratively
• Analytical, detail-oriented, and curious
• Experience with DSPs and platforms like Hubspot, Looker is a plus

What We Offer:

• Career growth and learning opportunities
• Work with industry experts and entrepreneurs
• Direct management exposure
• Multinational, fun, driven team
• Flexible remote work
• $500 home-office setup budget
• $1000 annual learning budget