Customer Success Specialist, Mandarin and English Speaking

TN Germany; Berlin; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Success Specialist fluent in Mandarin and English to enhance client satisfaction in logistics services. This role involves onboarding clients, managing relationships, and resolving issues to ensure smooth operations. The ideal candidate will have a background in customer success or account management, particularly within the e-commerce or logistics sectors. Join a dynamic team committed to driving success and fostering diverse perspectives in a rapidly growing environment.

Qualifikationen

• 2+ years in customer success or account management.
• Experience in 3PL, E-commerce, or Retail industries is desirable.

Aufgaben

• Manage client onboarding and training for logistics needs.
• Conduct regular performance reviews and address client concerns.
• Monitor KPIs like delivery times and order accuracy.

Kenntnisse

Customer Success Management

Account Management

Logistics Operations

Fluency in Mandarin

Fluency in English

Ausbildung

Bachelor’s degree in Business or related field

Jobbeschreibung

Social network you want to login/join with:

Customer Success Specialist, Mandarin and English Speaking, Berlin

Client:

Spreetail

Location:

Berlin, Germany

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

8de1dc121069

Job Views:

2

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. We are building one of the fastest-growing ecommerce companies in history. An Account Manager is responsible for ensuring client satisfaction and success with the company's logistics services. This involves customer service, account management, and logistics operations to maintain high client retention. The specialist acts as a bridge between clients and operations, ensuring smooth communication and problem-solving. Fluency in English and Mandarin is required to serve our clients effectively.

How you will achieve success in this role:

1. Client Onboarding and Training: Schedule, train, and lead initial meetings with new clients to understand their logistics needs and goals.
2. Relationship Management: Conduct regular meetings with clients to review performance, discuss needs, and address concerns.
3. Issue Resolution & Troubleshooting: Serve as the primary contact for client issues, diagnosing problems quickly and accurately.
4. Performance Monitoring and Reporting: Monitor KPIs such as delivery times, order accuracy, and inventory levels.
5. Contract and SLA Management: Ensure all client contracts and SLAs are current and reflect service expectations.

What experiences will help you in this role:

• 2+ years in customer success, account management, or logistics customer-facing operations.
• Experience in 3PL, E-commerce, Fulfillment, or Retail industries is highly desirable.
• Bachelor’s degree or equivalent in business or related field.
• Exposure to global customers and international markets is a plus.
• Fluent in English and Mandarin.

We value diverse backgrounds and perspectives. We encourage applications even if you don't meet all qualifications. We are committed to equity and inclusion. Spreetail is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Please be aware of scammers: Spreetail will only contact you through Lever or our official domain. We will never ask for money during recruitment. Contact us directly if you have concerns.