Customer Success Specialist (m/f/d)

IronMaxx Nutrition GmbH & Co. KG; Hürth; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An innovative company is seeking a dedicated customer service professional to enhance service excellence. This role involves supporting order processing, providing customer advice, and coordinating with various departments to ensure smooth operations. With a focus on personal development and team success, this position offers a dynamic work environment where you can thrive. Enjoy flexible working hours, modern equipment, and a culture that values your input. Join a forward-thinking team where your contributions will help shape the future of the brand and enhance customer satisfaction.

Leistungen

Up to 30 vacation days

Flexible working hours

Company parking with charging stations

Modern equipment

Asset-building benefits

Opportunities for professional development

Urban Sports Club membership

Employee discount on products

Welcome Package for new hires

Referral bonuses

Qualifikationen

• Completed commercial vocational training, ideally in wholesale and foreign trade.
• At least two years of experience in warehouse management and customer service.

Aufgaben

• Customer-oriented support for order acceptance and processing.
• Managing and ensuring smooth support for our customers.
• Coordinating with logistics on product availability.

Kenntnisse

Customer Service

Problem Solving

Communication Skills

Proficient in MS Office

ERP Systems Knowledge

Planning and Management Skills

Fluent in German and English

Ausbildung

Commercial Vocational Training

Tools

SAP

Jobbeschreibung

We are looking for you!

Are you service and customer-oriented, capable of finding solutions to any problem, and a motivator and driving force at all levels of the customer lifecycle?

Join our IronMaxx crew and elevate the topic of "Service Excellence" with us!

Your Qualifications

Education

• Completed commercial vocational training, ideally in wholesale and foreign trade

Experience

• At least two years of professional experience in warehouse management and customer service
• Experience working with ERP systems, preferably SAP

Professional Skills

• Proficient in MS Office
• Knowledge of ERP/merchandise management systems, e.g., SAP
• Strong commercial understanding with a high service level

Soft Skills

• Excellent communication skills and solution-oriented problem solving
• Structured, self-initiated thinking and working style
• Hands-on mentality with proactive, customer-focused commitment
• Open demeanor and good teamwork skills
• Planning, management, and control skills
• Fluent in German and English; additional languages are a plus

Why Us?

Standard Benefits

• Up to 30 vacation days for full-time employees
• Everyone is on a first-name basis, from students to top management
• Flexible working hours
• Company parking with charging stations
• Modern equipment, including curved monitors and height-adjustable desks
• Asset-building benefits and pension schemes
• Opportunities for professional and personal development
• Company events to celebrate our successes

Additional Perks

• Urban Sports Club membership
• Discounts on technology, travel, dining, and events through Corporate Benefits
• Monthly team breakfast
• Employee discount on our products
• Welcome Package for new hires
• Referral bonuses for successful employee recommendations

Our Tip: Personal fit is important, and we will support you with training and development programs. Even if you don't meet 100% of the requirements, apply anyway. You might be the perfect addition to our IronMaxx team!

With us, you'll find not just jobs but opportunities to contribute to IronMaxx's international success story.

#CREATEYOURJOB – We blend lifestyle and work, giving you the chance to shape our brand sustainably and embed your identity into IronMaxx’s culture.

Our successes are visible – will you join us?

Your Tasks

Operational

• Customer and service-oriented support for order acceptance and processing
• Providing successful, customer-oriented advice (offline/online, telephone)
• Managing and ensuring smooth support for our customers (resellers, food retailers, retail agencies, Amazon, end customers)
• Coordinating with logistics on product availability
• Interface management with Sales, Logistics, Marketing, Finance, and Supply Chain departments
• Handling complaints in cooperation with logistics
• Preparing customs and export documents accurately