Customer Success Specialist, Life Science

JoVE; Berlin; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Specialist to enhance scientific education through innovative video solutions. This role involves engaging with professors and decision-makers in the DACH region to integrate valuable resources into their curriculum. You will build relationships, deliver presentations, and provide ongoing support to ensure client satisfaction. Join a dynamic team that values collaboration and innovation, while making a direct impact on scientific research and education. This is an exciting opportunity for individuals passionate about advancing science and education in a supportive environment.

Leistungen

Competitive compensation package

Career advancement opportunities

Global team collaboration

Innovative work environment

Qualifikationen

• 1-3 years of experience in selling and servicing in education/publishing market.
• Knowledge of education, market trends, and challenges in STEM fields.

Aufgaben

• Engaging with Professors to integrate video resources into their curriculum.
• Developing relationships with key decision makers at universities.
• Delivering product presentations and organizing webinars.

Kenntnisse

Fluent communication skills in German

Interpersonal skills

Listening skills

Networking using cold calling

Ausbildung

Master's degree in Life Science

PhD in Life Science

Tools

CRM software

Jobbeschreibung

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Technical University of Munchen, University of Freiburg, RWTH Aachen. As a growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

The Specialist will work with subscribing universities and research institutions in the DACH region, demonstrating how JoVE video resources can support professors in their teaching and research.

Responsibilities:

• Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customers
• Developing relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails)
• Delivering product awareness within new and ongoing customer Universities and Research Institutes
• Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
• Providing customer feedback to sales, product, and marketing teams
• Maintaining positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention

Requirements:

• A Master's degree or PhD in Life Science disciplines
• 1-3 years of previous experience in selling and servicing in the education/publishing market is preferred
• Fluent communication skills in German
• Strong interpersonal skills with a passion for remote relationship-building
• Possess excellent listening skills and attention to detail
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
• Experience in networking using cold calling
• Knowledge of STEM publishing preferred

Why Join JoVE?

• You can expect compensation package competitively placed within the local market
• You will make a direct impact in accelerating science research and in improving student learning in science education
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration
• Our strong promotion from within culture draws a clear path to advance your career with us.