Customer Success Specialist (all)

mediaire GmbH; Berlin; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Customer Success Specialist, der leidenschaftlich daran arbeitet, die langfristige Zufriedenheit der Kunden zu gewährleisten. In dieser Schlüsselrolle unterstützen Sie das Account Management-Team, indem Sie 360-Grad-Kundenprofile entwickeln und Strategien entwerfen, um die Produktakzeptanz zu maximieren. Ihre analytischen Fähigkeiten und Kommunikationsstärke helfen dabei, Kundenbedürfnisse zu identifizieren und Lösungen zu implementieren, die die Diagnose von Krankheiten schneller und präziser machen. Wenn Sie eine proaktive, lösungsorientierte Person sind, die gerne in einem dynamischen Team arbeitet, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Flexibles Arbeitszeitmodell

Persönlicher Benefits-Budget

Remote-Arbeit möglich

Interdisziplinäres Team

Qualifikationen

• Mindestens 3 Jahre Erfahrung im Customer Success, idealerweise im SaaS-Bereich.
• Vertrautheit mit radiologischen Arbeitsabläufen und dem Gesundheitssektor.

Aufgaben

• Entwicklung von 360-Grad-Kundenprofilen und Aktionsplänen für Schlüsselkunden.
• Zusammenarbeit mit Account Managern zur Identifizierung von Kundenbedürfnissen.

Kenntnisse

Kundenbeziehungsmanagement

Analytisches Denken

Kommunikationsfähigkeiten

Teamarbeit

Datenanalyse

Ausbildung

Bachelorabschluss oder gleichwertig

Tools

CRM-Systeme

Customer Success Tools

Jobbeschreibung

ABOUT THE ROLE

You're passionate about making customers successful in the long term – even if you're not always in the spotlight? Then you’re in the right place! As a Customer Success Specialist, you’ll support our Account Management team in ensuring that our customers are well taken care of even after the contract is signed. Your role is all about pulling the strings behind the scenes: analyzing, planning, structuring – all to drive customer satisfaction and maximize product adoption.

YOUR RESPONSIBILITIES

• You develop 360-degree customer profiles and action plans for our key accounts – including internal structures, processes, and relevant stakeholders.
• In close collaboration with our Account Managers, you identify customer needs and provide the necessary tools and resources to strengthen relationships.
• You design and implement strategies that ensure our customers achieve their desired outcomes and increase adoption of our solutions.
• You gather and analyze customer feedback, work closely with the Product Team, and help continuously improve our offerings.
• You create best practices for post-sales processes and support our Account Managers in their day-to-day customer interactions.
• You keep an eye on key KPIs, identify risks and opportunities early on, and provide actionable recommendations for customer growth and retention.

YOUR BACKGROUND

• At least 3 years of experience in Customer Success, ideally in a SaaS environment
• A solid understanding of radiology workflows and in-depth knowledge of the healthcare sector
• Experience with post-sales processes and the ability to support other teams in driving customer satisfaction and retention
• Strong communication skills, a collaborative mindset, and a good sense for people – both internally and externally
• Analytical thinking and a knack for making data-driven decisions
• A proactive, solution-oriented approach and the ability to work independently
• Confident handling of CRM systems and Customer Success tools
• Fluent in German and English, both written and spoken

WHAT YOU CAN EXPECT

• Focus on what matters: At our company, competence, personality, and commitment are more important than formalities or the study program you chose.
• Your Impact:Your work helps make disease diagnosis faster, more precise, and more manageable.
• Your Team: Join a highly motivated, interdisciplinary team with fast decision-making processes and a collaborative atmosphere.
• Freedom to choose:Work remotely or from our office in Berlin-Kreuzberg—whatever suits you best.
• Benefits: Use your personal benefits budget flexibly and choose the perks that suit you best!