Customer Success + R&D Manager (m/w/d)

amsight GmbH; Hamburg; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

VSOP equity program

Attractive base salary

Young and enthusiastic team

High impact role

Job summary

amsight GmbH, a Hamburg-based quality management software company, seeks a customer enablement professional to onboard new customers from setup to full adoption. You work directly with engineers and quality managers, translating workflows into product needs and guiding funded R&D projects.

You act as the bridge between customers, product, and sales to deliver real impact on the shop floor. Requirements include at least 3 years in industrial Additive Manufacturing and fluent German and English

Qualifications

• At least 3 years of experience in industrial Additive Manufacturing.
• Strong analytical and communication skills.
• Experience in project management.
• Experience with funded research projects (proposal writing and reporting).
• Fluent in German and English (C1).

Responsibilities

• Onboard new customers and guide them to productive use of amsight — from setup to full adoption.
• Work with engineers and quality managers, understand workflows, ensure the software delivers needed results.
• Plan and manage funded R&D projects: writing proposals, coordinating partners, delivering milestones.
• Act as the link between customers, product, and sales to reflect on-the-floor reality.

Skills

Analytical skills

Communication skills

Project management

Funded research experience

German and English (C1)

Tools

Python (basic)

Job description

amsight builds quality management software for industrial additive manufacturing (AM). Our customers run AM in production - aerospace, medical devices, semiconductors, and other regulated industries - and need every powder batch, build parameter, and inspection result to be traceable and audit-ready.

We are a Hamburg-based tech company growing our customer base globally. The person in this role works directly with new customers across industries and geographies — from first onboarding to long-term adoption.

If you are coming from a research institute or an industrial AM role and want your next step to have real market impact, thisrole is for you.

What you will do

You onboard new customers and guide them to productive use of amsight — from first setup to full adoption. You work directly with engineers and quality managers, understand their workflows, and make sure the software delivers what they actually need.

What you learn with the customers feeds directly back into product development. Your observations shape what we build next.

Extending our product requires research: you plan and manage funded R&D projects: writing proposals, coordinating partners, driving deliverables. And you are the link between customers, product, and sales — the person who knows what is actually happening on the floor.

What is in it for you?

• Shape AM's future in a growing startup
• Attractive base salary + VSOP equity program
• Working in a young and enthusiastic team
• High impact role

What we are looking for

• at least 3 years of experience in industrial Additive Manufacturing
• Strong analytical and communication skills
• Experience in project management
• Experience with funded research projects (proposal writing, reporting)
• Fluent in German and English (C1)

Nice to have:

• Basic Python skills
• Familiarity with quality management or regulated manufacturing environments