Customer Success + R&D Manager (m/w/d)

amsight GmbH.; Hamburg; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

VSOP equity program

Flexible remote work

Young enthusiastic team

High impact role

Job summary

amsight GmbH, a Hamburg-based software company for industrial AM quality management, seeks a hands-on professional to onboard customers and drive adoption across industries worldwide.

You will work closely with engineers, quality managers, and sales, translating customer needs into product improvements while coordinating funded research initiatives. Flexible remote/office work is offered in a high-impact team.

Qualifications

• Minimum 3 years of experience in industrial Additive Manufacturing.
• Strong analytical and communication abilities are required.
• Experience in project management and coordinating funded research projects.
• Fluent in German and English (C1).
• Nice-to-have: basic Python skills.

Responsibilities

• Onboard new customers and guide them to productive use of amsight from setup to full adoption.
• Collaborate with engineers and quality managers to align workflows with software capabilities.
• Capture customer feedback to inform product development and roadmap.
• Plan and manage funded R&D projects: proposals, partners, deliverables.
• Serve as the liaison between customers, product, and sales on the shop floor.

Skills

Industrial Additive Manufacturing

Analytical skills

Communication skills

Project management

German & English fluency (C1)

Basic Python

Job description

amsight builds quality management software for industrial additive manufacturing (AM). Our customers run AM in production - aerospace, medical devices, semiconductors, and other regulated industries - and need every powder batch, build parameter, and inspection result to be traceable and audit-ready.
We are a Hamburg-based tech company growing our customer base globally. The person in this role works directly with new customers across industries and geographies - from first onboarding to long-term adoption.
If you are coming from a research institute or an industrial AM role and want your next step to have real market impact, this role is for you.

What you will do

You onboard new customers and guide them to productive use of amsight — from first setup to full adoption. You work directly with engineers and quality managers, understand their workflows, and make sure the software delivers what they actually need.
What you learn with the customers feeds directly back into product development. Your observations shape what we build next.
Extending our product requires research: you plan and manage funded R&D projects: writing proposals, coordinating partners, driving deliverables. And you are the link between customers, product, and sales — the person who knows what is actually happening on the floor.

Whatis in it for you?

• Shape AM's future in a growing startup
• Attractive base salary + VSOP equity program
• Flexible remote/office work
• Working in a young and enthusiastic team
• High impact role

What we are looking for

• at least 3 years of experience in industrial AdditiveManufacturing
• Strong analytical and communication skills
• Experiencein project management
• Experience with funded research projects (proposal writing,reporting)
• Fluent in German and English (C1)

Nice tohave:

• Basic Python skills
• Familiarity with quality management or regulated manufacturing environments