Customer Success Manager - Supply Chain (f/m/x)

LiveEO; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading satellite analytics company in Berlin is seeking a Customer Success Manager to enhance customer relationships and drive product adoption. The role involves onboarding, managing customer journeys, and providing ongoing support to ensure user satisfaction. Ideal candidates have 2-5 years in SaaS customer success roles and possess strong problem-solving skills. Competitive benefits and a flexible working environment offered.

Leistungen

Flexible working hours

Hybrid work model

Urban Sports membership

Employee stock option program

Team building opportunities

Qualifikationen

• 2-5 years of experience in Customer Success or account management in a SaaS environment.
• Proven ability to manage the full customer journey.
• Strong communication and presentation skills.

Aufgaben

• Build and maintain strong customer relationships.
• Onboard and train new customers.
• Track customer KPIs and manage risks.

Kenntnisse

Customer Success Management

Account Management

Analytical Skills

Problem-solving Skills

Communication Skills

Jobbeschreibung

Build the Market Leader in Satellite Analytics with us at LiveEO

At LiveEO, we combine Space Technology with AI to solve problems here on Earth. Our satellite-based monitoring solutions help Infrastructure operators and industrial companies to make their operations more ecological, safer, and more efficient.
LiveEO is applying the latest developments in artificial intelligence to analyse satellite data and is bringing the insights of earth observation data to customers in the enterprise sector. LiveEO’s ambitious goal is to monitor 1 billion assets across the globe with its unique SaaS solution until 2030. Our team is as global as the satellite data we process and the customers we serve. Together, we are building something big.

As aCustomer Success Manager, you’ll be the customer’s advocate and partner, ensuring they realize the full value of our solutions by owning the customer lifecycle and driving adoption, retention, and growth. You’ll play a critical role in onboarding, retaining, and expanding accounts while creating an exceptional customer experience. You also help to help evolveCSM engagement models. This role requires proven experience working in a fast-paced startup environment with focus on advocacy and delivering value to SaaS customers.

Your challenge

This role includes:

• Build and maintain strong, long-lasting customer relationships with our customers, acting as their primary point of contact

• Onboard and train new customers and ensure they are set up for success and smooth product adoption

• Create onboarding material with our product teams as required

• Engage proactively, track customer KPI, anticipate and manage risks

• Identify up-/cross-selling opportunities and co-own expansion with sales

• Build up domain and product knowledge to act as your customer’s trusted advisor.

• Work closely with product, sales and other roles across the company to make your customers successful

• Create tailored success plans aligning our product’s capabilities to customer business objectives to generate value

• Act as “Voice of the Customer”, provide escalation support and provide ongoing feedback on product improvements to product teams

Your profile

• At least 2 to 5 years of experience in Customer Success, account management or similar in a SaaS environment.

• Experience in managing the full customer journey incl. discovery, business reviews, value expansion, renewal and upsell.

• A strong, proactive “customer” mindset with a hands-on attitude

• Strong analytical and problem-solving skills, resourceful, proactive work style and ability to work independently

• Proven ability to thrive in fast-paced, ambiguous environments where priorities and products evolve rapidly.

• Entrepreneurial spirit and excitement about being part of a startup where your input will directly shape the product and company trajectory.

• Strong communications and presentations skills

• Willingness to travel to customers(up to 20%)

• Experience handling international customers

• Working proficiency in English

• Based in Berlin, Germany preferred

What Makes You Stand Out

• Working proficiency in German or any other European language

• Working knowledge around REST API and/or GIS

• Experience in supply chain industry and workflow and/or sustainability/ESG industry

• Experience owning renewal and upsell

Your Benefits

• The opportunity to create a product that can improve business processes and lives across the globe;
• Flexible working hours and hybrid work model - we trust our employees to get their work done while maintaining a healthy work-life balance;
• We empower employees to drive their own career development, take initiative and have the freedom to be creative and bold;
• Not an overtime culture - we take care that overtime is done only as a necessity and always offset with time off and rest;
• Variety of team building opportunities - from jogging groups, team sports, bouldering and picnics;
• A collaborative and learning environment - frequent internal workshops, knowledge sharing sessions, journal clubs and hackathons;
• Office located in the centre of Berlin Kreuzberg with free fruit, nuts and drinks;
• Potential to participate in the employee stock option program;
• Urban Sports membership and BVG subsidy, corporate pension program;
• A diverse and vibrant international environment of 30+ different nationalities.