Customer Success Manager (SMB) (Fluent in German) (Position located in Berlin, Germany)

KnowBe4; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading cybersecurity training provider in Berlin is seeking a Customer Success Manager to build relationships with clients and maximize customer lifetime value. Responsibilities include onboarding, monitoring customer usage metrics, and ensuring overall customer satisfaction. Candidates should have an associates degree and be fluent in German. Benefits include company-wide bonuses and a dynamic work environment.

Leistungen

Company-wide bonuses

Tuition reimbursement

Flexible dress code

Qualifikationen

• Familiarity with standard concepts in IT Security.
• Experience as a Customer Success Manager preferred.
• IT experience is a plus.

Aufgaben

• Forge relationships with new customers.
• Develop a strategy for achieving customer objectives.
• Manage the steps of the onboarding process.
• Monitor customer usage and health metrics.
• Conduct periodic strategic engagement reviews.

Kenntnisse

Excellent verbal and written communications

Superior Customer Service skills

Strong negotiation skills

Strong collaborative and teamwork skills

Fluent in German

Ausbildung

Associates degree or equivalent work experience

Tools

Salesforce

Microsoft Excel

Gmail

Google Docs

Jobbeschreibung

About KnowBe4

About KnowBe4 - KnowBe4 the provider of the worlds largest security awareness training and simulated phishing platform is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day.

Fortune has ranked us as a best place to work for women for millennials and in technology for four years in a row! We have been certified as a Great Place To Work in 8 countries plus weve earned numerous other prestigious awards including Glassdoors Best Places To Work.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Berlin Germany visit the following links.

Careers Page : Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products as well as delivering outcomes results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding customer growth and expansion by identifying upsell opportunities adoption by promoting frequent use and additional features of products and the renewal process.

Responsibilities

• Forge relationships with new customers including management and executive stakeholders and understand their objectives
• From a consultative approach develop a strategy and plan for achieving customer objectives
• Leverage KnowBe4 assessments
• Manage the steps of the onboarding process with the customer including but not limited to account configuration product and best practice training initial end-user phishing and training campaigns and other change management activities
• Coordinate with technical support for technically complex questions
• Monitor customer usage adoption and customer health metrics
• Continually work with customers including management and executive stakeholders per prescribed engagement model to support ongoing successful adoption of KnowBe4s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction resolve technical issues and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives industry trends benchmarking value delivered opportunities for additional value KnowBe4 product updates and overall level of satisfaction
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals within your portfolio.
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on / upgrade scenarios are followed up on as well as referrals for new KnowBe4 products.
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your accounts in the Companys CRM

Minimum Qualifications

• Associates degree or equivalent work experience and education preferred
• Familiarity with standard concepts practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome Internet Explorer etc.)
• IT experience / exposure is a plus
• Prior experience as a Customer Success Manager preferred
• Excellent verbal and written communications
• Fluent in German
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls email and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets employee referral bonuses adoption assistance tuition reimbursement certification reimbursement certification completion bonuses and a relaxed dress code - all in a modern high-tech and fun work environment. For more details about our benefits in each office location please visit An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please visit recruitment agencies please.

Required Experience : Manager

Key Skills

Anti Money Laundering,Access Control,Content Development,Flex,AC Maintenance,Application Programming

Employment Type : Full Time

Experience : years

Vacancy : 1