Customer Success Manager - Scale (m/f/d)

voize; Hamburg; In loco; EUR 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

voize is changing how frontline teams work by building AI companions that streamline digital workflows. Our mission is to amplify caregivers' impact, not replace them, and we’re looking for Customer Success professionals to help 30–50 mid-market and SME customers succeed with our platform.

As a Customer Success lead, you’ll own end-to-end rollout, drive adoption, standardize processes where possible, and monitor health metrics to prevent risks, delivering real-world impact in daily care

Mansioni

• Own the end-to-end rollout and success of 30–50 customers
• Drive adoption through clear processes, smart touchpoints and proactive communication
• Make decisions on what should be standardised and where individual guidance is needed
• Monitor customer health, usage and ticket patterns to spot risks proactively

Descrizione del lavoro

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Make scale feel clear, human and effective

Customer Success at voize is proactive. We help customers succeed in a smart, repeatable way, without losing judgment or humanity. You’ll work with a high-volume portfolio of mid‑market and SME customers and ensure voize is adopted quickly, sustainably and with real impact in their daily care workflows.

This role is for people who love structure and momentum, but also understand that in healthcare, good judgment matters just as much as good processes.

If you enjoy improving systems, thinking ahead, and seeing immediate impact at scale, this role is for you.

Your Daily Business - No two days are alike

• Own the end-to-end rollout and success of 30–50 customers
• Drive adoption through clear processes, smart touchpoints and proactive communication
• Make Decisions on what should be standardised and where individual guidance is needed
• Monitor customer health, usage and ticket patterns to spot risks proactively