Customer Success Manager - SaaS

Dastra; Germany; Hybrid; EUR 40,000 - 47,000; Full time

Benefits offered by this job

Hybrid work model

Meal vouchers

Company health insurance

5 weeks of paid leave

10 RTT days

Annual company seminar

Job summary

Dastra is seeking a Customer Success Manager to lead a portfolio of Mid-Market and Enterprise customers, guiding onboarding, implementation, product adoption and long-term success. You will act as the trusted partner, translating business, technical and regulatory challenges into concrete use cases.

Based in Paris or willing to be hybrid, you will collaborate with Customer Success, Sales, Product and Tech teams to secure renewals, demonstrate value and uncover growth opportunities with Account

Qualifications

• 4+ years of experience in Customer Success or similar role.
• Experience with onboarding, implementation, adoption and change management.
• Experience handling Mid-Market and Enterprise customers.
• Strong communication and stakeholder management skills.
• Strong project management and organisational skills.
• Customer-oriented and autonomous.

Responsibilities

• Lead onboarding and implementation projects for Mid-Market and Enterprise customers.
• Manage a portfolio as the main point of contact through the customer journey.
• Drive success via regular follow-ups and Business Reviews.
• Monitor usage, satisfaction and value to the customer.
• Anticipate risks and secure renewals; identify growth opportunities with Account Managers.
• Share customer insights with Product and Tech teams.

Skills

Communication

Stakeholder management

Project management

Autonomy

Customer-centric

Job description

About Dastra

Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance .

Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes .

We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.

As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.

Why join Dastra?

• Join a fast-growing European SaaS LegalTech company
• Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges
• Take ownership of a strategic customer portfolio
• Become a key expert on a sophisticated SaaS platform
• Work closely with Customer Success, Sales, Product and Tech teams
• Join an experienced, collaborative and ambitious team

Your role

As a Customer Success Manager, you will act as the project lead for your customers' success with Dastra .

You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success .

You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.

Your main objectives will be to:

• Successfully onboard and implement Dastra
• Drive product adoption and long-term engagement
• Support change management
• Demonstrate the value delivered by the platform
• Secure renewals and customer satisfaction
• Identify growth opportunities alongside Account Managers

Your responsibilities

• Lead onboarding and implementation projects
• Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
• Drive customer success through regular follow-ups and Business Reviews
• Monitor usage, satisfaction and value
• Anticipate risks and secure renewals
• Identify growth opportunities alongside Account Managers
• Build expertise in data protection, AI governance and compliance
• Share customer insights with Product and Tech teams

Your environment

You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder .

You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.

Our customers are mainly Mid-Market and Enterprise organisations , across French and international markets.

During your first 3 to 6 months , you will progressively build your expertise on Dastra, our methodology and your customer portfolio.

Who we're looking for

• 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
• Strong understanding of SaaS environments , ideally involving complex or technical products
• Experience managing Mid-Market and/or Enterprise customers
• Experience with onboarding, implementation, adoption and change management
• Strong communication and stakeholder management skills
• Strong project management and organisational skills
• Customer-oriented, autonomous and comfortable with complex topics

Languages

• French: fluent, bilingual
• English: fluent, bilingual or native level
• German : fluent or bilingual proficiency would be a plus

Compensation & working conditions

• Around €40-47k gross/year + variable compensation , depending on experience
• Ideally based in Paris / Île-de-France
• Hybrid working model with 2 remote days per week
• 5 weeks of paid leave + 10 RTT days
• Meal vouchers and company health insurance
• Annual company seminar and regular team-building events