Customer Success Manager North America

Embedded Shishya; Deutschland; Remote; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

ScreenPoint Medical in Germany seeks a Customer Success Manager to own the post-sale lifecycle and advocate for customer success with our Transpara AI solution. You will drive adoption, retention, and value realization for breast radiology teams, delivering executive business reviews and high-impact clinical training both virtually and onsite.

You’ll partner across Product, Engineering, Sales, and Marketing to translate customer feedback into improved outcomes while expanding relationships and

Qualifikationen

• Bachelor's degree in medical/scientific/business field or equivalent experience.
• 4+ years of experience in breast imaging, radiology, mammography, or imaging AI.
• Excellent verbal and written communication in English, with confidence presenting to clinical and executive stakeholders.
• Experience in Customer Success, Account Management, Clinical Applications, or similar customer-facing roles.
• Familiarity with SaaS metrics (adoption, retention, NRR) and customer health concepts.

Aufgaben

• Own the post-sale customer lifecycle and advocate for customer success.
• Drive gross retention and net revenue retention by ensuring adoption and value realization.
• Identify expansion, upsell, and cross-sell opportunities with Sales based on customer goals.
• Monitor customer health indicators; identify risk signals and mitigate issues early.
• Deliver Executive Business Reviews articulating outcomes, value, and future opportunities.
• Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite).
• Collect and communicate customer feedback to Product, Engineering, Sales, and Marketing.
• Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.

Kenntnisse

Breast imaging

Customer success

English communication

Data interpretation

Stakeholder presentation

Ausbildung

Bachelor's degree in medical/scientific/business

Tools

CRM tools

Analytics platforms

Jobbeschreibung

In the fight against breast cancer, every medical image is an opportunity: to unlock insight, to uncover risk, to embody health, to empower life. ScreenPoint’s Transpara Breast AI delivers unmatched precision for breast radiologists and helps define personalized care pathways for every woman we serve. Make your mark as part of The Breast AI Company.

We are seeking a Customer Success Manager (CSM) who is both clinically credible and commercially minded. This role owns the post-sale customer lifecycle and serves as the primary advocate for our customers’ success with ScreenPoint’s AI solution.

Responsibilities:

• Act as the primary point of accountability for customer success, satisfaction, retention, and long-term value realization.
• Drive gross retention and net revenue retention by ensuring customers adopt, expand, and fully realize the clinical and operational value of ScreenPoint’s solutions.
• Identify expansion, upsell, and cross-sell opportunities in partnership with Sales, based on customer goals, usage patterns, and maturity.
• Monitor customer health indicators and identify early risk signals, develop mitigation plans, and proactively intervene before issues escalated.
• Deliver Executive Business Reviews (EBRs) that articulate clinical and operational outcomes, value delivered, and future opportunities.
• Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite).
• Collect, synthesize, and communicate customer feedback to Product, Engineering, Sales, and Marketing.
• Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.

What success looks like in this role

• Customers are engaged, satisfied, and renewing with confidence.
• Customers can clearly articulate the clinical and business value they receive from ScreenPoint.
• Risks are identified early and managed proactively.
• Expansion opportunities are surfaced naturally through strong relationships and demonstrated outcomes, leading to revenue growth.
• ScreenPoint is viewed not just as a vendor, but as a trusted long‑term partner.

Job requirements

We are looking for an enthusiastic CSM with strong analytical skills, with the ability to interpret usage data, trends, and customer insights.

• Bachelor’s degree in a medical, scientific, or business field (or equivalent experience).
• 4+ years of experience in breast imaging, radiology, mammography, or imaging AI.
• Excellent verbal and written communication skills in English, with confidence presenting to clinical and executive stakeholders.
• Experience in Customer Success, Account Management, Clinical Applications, or similar customer-facing roles preferred.
• Familiarity with SaaS metrics (e.g., adoption, retention, NRR) and customer health concepts is key.

Preferred qualifications

• Knowledge of AI in radiology and/or mammography.

About us

ScreenPoint Medical is a leading company that develops and markets breast image analysis and cutting edge machine learning applications and services. Our product Transpara improves breast cancer survival rates by detecting cancers earlier so that treatment can be more effective and less invasive.

Do you want to help us build an innovative solution to improve health worldwide? And do you want to be part of an ambitious and fast‑growing team who help you develop your career further?

Providing a Certificate of Conduct (VOG) or background check is part of our application procedure.